Inside Sales/Customer Service Representative

Are you a motivated and detail-oriented sales professional looking to join a collaborative team in the custom packaging industry? Do you thrive in a fast-paced environment where your business-owner mindset and relationship-building skills are valued? If you're seeking a full-time opportunity with a well-established firm dedicated to "packaging with purpose" in Brantford, Ontario, we encourage you to apply for our Inside Sales / Customer Experience Representative position!

This is a fantastic chance to build your professional profile within a dynamic organization that has been a leader in the industry since 1857.

Reporting directly to the Customer Service Manager, you'll play a crucial role as a primary point of contact for our valued clients, managing and growing existing accounts with a focus on repeat sales and expansion. We are looking for someone professional and solutions-oriented, eager to become an integral part of our close-knit team. This role offers a unique opportunity to contribute to a company that values long-term loyalty, high-quality service, and tailored customer solutions.




Advantages
• Competitive starting salary of $39,000 - $43,000
• Comprehensive health benefits, including medical, dental, and life insurance.
• RRSP program with a 3% company match available after one year.
• 10 days of vacation plus 6 paid sick days.
• Stable 8:30 AM – 5:00 PM schedule (37.5 hours per week) with no mandatory overtime.
• Fun and engaging culture featuring "High Five Fridays" and regular team touch-bases.
• Clear career path with opportunities to be recognized and promoted from within the organization.
• Free on-site parking in a convenient Brantford location


Responsibilities
• Devote 50-60% of the day to proactive outbound calls and follow-ups with existing clients to drive account growth.
• Analyze customer business patterns using year-over-year sales tools to provide proactive solutions.
• Partner with Sales Representatives to build a robust sales pipeline and achieve departmental outreach targets.
• Process incoming orders accurately by coordinating with graphics, distribution, inventory control, and accounts receivable.
• Act as a brand ambassador, developing a strong rapport with customers and maintaining a positive corporate image.
• Use product expertise to inform customers of pricing, shipping ETAs, and technical specifications.
• Review weekly “open order” reports to ensure timely processing and proactively advise customers of any delays.
• Handle customer complaints with a solutions-focused mindset, ensuring resolutions are reached within established time limits.
• Participate in a 1-week intensive product knowledge training and a 30-45 day supported learner period.

Qualifications
• Proven experience in Inside Sales or Customer Care, specifically managing inbound/outbound calls and qualifying leads.
• Strong analytical skills to review order history and identify trends or opportunities for account expansion.
• Exceptional communication skills with a professional phone presence.
• Proficiency in Microsoft 365, with high proficiency in Excel for data tracking and reporting.
• Ability to be creative and artistic in the moment to help clients with packaging and branding solutions.
• Strong interpersonal skills with the ability to adapt communication styles to different customers.
• Self-motivated and able to work independently while contributing to a team-oriented office environment.


Summary
If you are a driven individual with a business-owner mindset, a keen eye for detail, and a proactive approach to account expansion, this is an outstanding opportunity to grow your career within a respected, long-standing manufacturer. You will benefit from a collaborative environment, a professional corporate culture, and the chance to contribute significantly to a close-knit team while delivering tailored solutions to a loyal customer base.


- Apply online at Randstad.ca today
- send your resume by email to jovana.manojlovic@randstad and all qualified candidates will be contacted

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.