Information Technology IT Service Specialist

THE TEAM

The mission of the Technology Service Excellence Department is to ensure best-in-class service at all levels and enable acquisition of technology assets.

THE OPPORTUNITY

Aritzia is growing and our Service Excellence team is growing with it. This is a unique opportunity to be part of the team the first response to all IT incidents and requests across stores offices and distribution centers. As the IT Service Specialist you will support the team in the development and delivery of technology support protocols ensuring teams across the organization have the tools to resolve all inquiries effectively and efficiently while setting the vision for self-service capabilities. With the skills you gain in this role the opportunities are endless from a rewarding career in Technology to continued growth and development with Aritzia.

THE ROLE

As the IT Service Specialist you will:

• Promote positive technology experiences and outcomes while serving as a single point of contact for all end user tech support
• Provide reactive support for level 1 incidents with a goal of reducing or minimizing threats and vulnerabilities
• Triage and fulfill all technology related requests within defined SLAs
• Coordinate the response to major IT incidents in collaboration with cross-functional teams to minimize impact on end users and business operations
• Support with identifying underlying issues to prevent recurring incidents
• Support on a primary shift throughout the week: Monday Friday or Thursday Monday

THE QUALIFICATIONS

The IT Service Specialist has:

• Proven skills certifications education and/or experience
• A commitment to learn and apply Aritzias Values and Business and People Leadership principles

THE COMPENSATION

The typical hiring range for this position is $20 -$40 CAD per hour. The final agreed upon wage may vary based on factors such as job-related knowledge skills and experience.

We are always looking for top talent. If your qualifications differ from those listed above the scope of work and final agreed upon wage may be adjusted to reflect your individual qualifications.

Aritzias Everyday Luxury compensation package goes beyond the base salary with endless growth and recognition opportunities through our pay-for-performance philosophy. With comprehensive benefits aspirational workspaces and elevated employee perks and experiences we provide it all.

THE PERKS

Some of the industry-leading benefits you will receive working at Aritzia:

• Product Discount Maybe youve heard of our famous product discount Or our exclusive private shopping events You have now.
• Aritzia Virtual Wellness Because your health happiness and safety matter we provide 24/7 resources to support you in your wellbeing goals whether theyre physical mental social or financial.
• Aspirational Workplace Our offices are specially designed to be spaces of creativity productivity and inspiration. Theyre also dog friendly. Woof.
• Amenities Additional amenities include a private parents room shower facilities with elevated complementary conveniences bike rooms and more.
• The Extras We also offer a multitude of other perks like dry-cleaning hotel and restaurant discounts self-care promos and on-site medical care.

ARITZIA

Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive diverse and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race ethnicity citizenship creed place of origin religion sex gender identity gender expression sexual orientation family status marital status disability age and any other protected characteristic.

Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.

Were committed to making your experience positive and transparent. Please note our recruiters will only contact you using an @ email address. If you receive recruitment-related messages from other domains please disregard them.