Our Client is seeking Project Coordinators to support the ONE ID Business Support team.
ONE ID is a foundational identity and access platform supporting digital health solutions used by healthcare professionals across Ontario. This role will support EHR modernization initiatives and ONE ID change management and adoption activities.
This is a high-volume fast-paced operational and project coordination role within a digital health environment.
Key Responsibilities Operations SupportCoordinate ONE ID operational activities including client support stakeholder requests incidents and escalations within SLA timelines
Execute IAM processes including end-user authentication and authorization
Support client onboarding and integration to ONE ID
Contribute to communication and engagement plans
Provide coordination support for product integration initiatives
Assist with IAM activities and Business Acceptance Testing (BAT) execution
Support business process implementation initiatives
Update and maintain process documentation user guides and workflows
Provide input to process improvements aligned with evolving operational needs
Ensure adherence to data integrity and quality standards
2 years experience as a Project Coordinator in IT or digital health environments
Hands-on experience with client support and integration
Experience supporting product integration projects
Strong stakeholder engagement and communication skills
Working knowledge of Identity and Access Management (IAM) framework
Project coordination and operational support experience
Strong customer service and interpersonal skills
Ability to interpret and update technical and process documentation
Strong organizational and multitasking skills
Ability to work within tight SLA timelines
Experience in digital health or public sector environments
Knowledge of IT Service Management practices
Experience with dashboards reporting tools or business intelligence systems
Ability to work in fast-paced high-volume environments
Project Coordinators • Toronto, Ontario, Canada
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