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MON SUPERVISOR HOURLYMontana's • Toronto, ON, Canada
MON SUPERVISOR HOURLY

MON SUPERVISOR HOURLY

Montana's • Toronto, ON, Canada
30+ days ago
Salary
CA$20.00 hourly
Job type
  • Full-time
Job description

Job Description

Job Description

As a Supervisor, you will assists in the day to day leadership of the restaurant. As a member of the restaurant leadership team, this role is jointly accountable for both financial and non-financial key performance indicators relating to the operation of the restaurant.

What you will do in this role:

Deliver a Perfect Guest Experience

  • Help identify root causes of gaps in Guest satisfaction and assist in the development of corrective and proactive action plans where appropriate
  • Where appropriate follow-up and successfully resolve all Guest complaints and ensure root cause is identified and corrected
  • Coach Q-Crew to ensure consistent delivery on our promise to create connections with Guests by creating quality food and beverages and an inviting atmosphere
  • Communicate with guests on a regular basis to gain insights on how to make improvements to the overall Guest Experience

People Development – Q-Crew Engagement

  • Train and develop Q-Crew by providing coaching and performance improvement measures
  • Participate in the training process for hourlyQ-Crew
  • Assist in the development of a culture of recognition and rewards focused on the achievement of KPI’s and Perfect Guest Experience results
  • Support the General Manager, Guest Experience in developing tactics that create an engaging environment where all Q-Crew work together as a team, have fun and show genuine appreciation for our Guests and each other

Financial and Restaurant Profitability

  • Measure and improve on all key performance indicators daily (i.e. guest satisfaction, Q-Crew satisfaction, food safety, profitability etc)
  • Ensure the restaurant achieves maximum levels of efficiency and profitability by operating within an assigned labour budget
  • Assist in the execution of operating plans to build business i.e. Marketing Action Plans, sales drives etc.

Restaurant Quality / Operational Excellence

  • Establish and maintain adherence to operating practices and procedures including safe food handling, HACCP, inventory counts and required product rotation (FIFO)
  • Maintain standards for restaurant opening and closing procedures and the uniform policy
  • Complete and track completion of all activities of the daily checklists
  • Implement all new menu, lunch/dinner board, and special promotion rollouts as per brand specifications
  • Adhere to cash operating and control procedures, prepare daily deposits and conduct daily safe audits in accordance to administration policies and procedures

Food / Restaurant Safety

  • Comply with provincial legislation regarding employment standards, human rights, Health & Safety, WHMIS
  • Ensure compliance with respect to cash and inventory controls
  • Ensure compliance with responsible alcohol service

What were are looking from you:

  • Prior experience in a hospitality setting
  • Strong interpersonal and communication skills for interacting with the restaurant team and Guests
  • Knowledge of Point of Sale Systems
  • Ability to work in a fast-paced environment while balancing competing priorities
  • Ability to understand the perfect guest experience and anticipate the needs of the guest prior to receiving requests
  • Mediation and facilitation skills in order to ensure Guest and Q-Crew related concerns are dealt with immediately and effectively
  • Superior interpersonal skills and ability to work as part of a team
  • Ability to multi-task and maintain high energy in a fast-paced environment

What’s in it for you:

  • 20% employee discount dining card valid at participating Recipe brands

  • Pay range: $20-$22

  • Flexible scheduling

  • An energetic and dynamic team

  • Competitive wages

  • Fun working environment

  • Growth and development opportunities within the restaurant

  • Career advancement opportunities with a company that owns some of Canada’s most iconic restaurant brands

If you believe in good times and awesome BBQ, apply online today!



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MON SUPERVISOR HOURLY • Toronto, ON, Canada

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