Integration Analyst

Join us as we change healthcare for the better.

OceanMD, a WELLSTAR Company, is the leading provider of EMR-integrated Patient Engagement and eReferral tools in Canada, playing a critical role in millions of patient visits and thousands of referrals every week. Our digital healthcare solutions empower patients and physicians to overcome the barriers preventing the timely delivery of healthcare services. By replacing paper forms with digital tools, we give patients and providers secure ways to connect, share health information, and update patient records. Our tools:

• Empower patients to share health information with their physician before, during, and after visits, helping to ensure health records are up to-date and accurate while improving patient care.
• Meet the growing demand for digital solutions with online booking and secure messaging that improve the patient experience, reduce the need for unnecessary phone calls, and make clinics more efficient.
• Improve access to care by replacing faxes, displaying wait times, and reducing the time to process and access specialist referrals.

Who we need

Reporting to the VP, Product & Interoperability, we are hiring an Integration Analyst. As the primary point of contact, you will field all support tickets, troubleshoot issues, and provide solutions to public-sector clients and technology partners as they integrate with Ocean’s HL7 FHIR-based solutions. You will bring technical, code-level expertise to support FHIR APIs, address technical inquiries, troubleshoot errors, identify gaps or bugs, and review partner payloads. Additionally, you will champion best practices, ensure adherence to standards, and maintain comprehensive technical documentation.

This job posting is for an existing vacancy that is a full-time hybrid role working 3 days per week on-site in our midtown Toronto office.

Who you are

You are looking for a unique opportunity that combines digital or e-health, bridges the private and public sectors, and makes a meaningful impact at both the clinical and patient care levels. Your path to this role might vary. You could have a technical background as a Developer exploring a new career direction, or experience working at a B2B support desk, seeking a company that builds purpose-driven technology. Regardless of your background, you excel at listening, asking insightful questions, and translating complex technical information into clear, accessible language for non-technical audiences.

What's in it for you

Impact and influence. We are creating solutions for the healthcare industry that patients and providers are excited to use. This is an exciting time for growth as we expand across Canada. You will play an essential role in bringing our mission to light and solving real problems on live products. You will make a difference for partners and clients by enabling integrations with their technology systems to further enhance and streamline access to healthcare information.

A place to grow your career and your skills. You will immerse yourself in learning about what we do and understanding the impact we make on the lives of Canadians as we bring an empowering service to them. We are looking for individuals who are committed to our work and want to help us grow as a company. As we continue to scale, we will take you on the journey with us, where you will have professional development, recognition, and growth opportunities.

How you will make an impact

• Support integrations. You will respond to technical questions from integrators and provide support and guidance as needed. You will troubleshoot integration errors experienced by partners and dive into our product codebase to identify root causes. As needed, you will recommend core product improvements or better instrumentation and error reporting.
• Collaborate. You will work with internal stakeholders to develop and maintain technical documentation, including user guides, training materials, sample code, and technical specifications.
• Enhance partnerships. You will build relationships with integrating partners through meetings and periodic outreach to deepen understanding of their product and Ocean integration.
• Prioritize continuous improvement. You will stay up to date on digital health integration industry trends and best practices. You will identify opportunities to improve the performance, reliability, and scalability of our HL7 FHIR-based software.

What you bring

• The passion. You are passionate about our purpose and applying your talents to connect people with technical solutions that make their lives or work more accessible.
• The technical background. You have worked on a client-facing technical support desk, and you thrive in its dynamic, quick-turnaround nature. You have technical experience in software development or support, including knowledge of REST API design principles and authorization and authentication frameworks. You are comfortable writing technical documentation. Ideally, you have exposure to technology within the healthcare industry. You should be familiar with HL7 FHIR standards and specifications.
• The customer-focus. You have flexible and effective communication and conflict-management skills, and you can translate technical instructions for a non-technical audience. You are empathetic and respond urgently to clients' needs, prioritizing issues to meet deadlines. You can earn trust, serve as an advisor, and build internal relationships.
• The analytical approach. You are naturally curious. You are a critical thinker who can creatively solve problems, and you continuously pursue knowledge. You are inspired by a dynamic environment and can rise to the challenge of competing priorities. You can dig deep to understand the root cause of technical issues and translate complex solutions for a non-technical audience.

Compensation

The salary range for this position starts at $86,000, has a midpoint of $100,000, and a maximum of $118,000. The salary will be determined based on several factors, including the candidate’s experience, qualifications, skills, and the needs of the organization. At OceanMD, we are committed to fair and equitable compensation and aim to provide a competitive salary that reflects the value and expertise of the successful candidate.

OceanMD is committed to fostering a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and lived experience. We strive to create an environment where differences are valued and contribute to our collective success.

What you can expect from our interview process:

• A virtual interview with a Talent Advisor discussing your interest in the role. The conversation will be recorded using BrightHire, an AI-powered video interview tool. More details will be shared when you are invited to interview.
• A technical assessment of your ability to troubleshoot RESTful APIs and authorization protocols.
• A virtual or in-person interview with the VP, Product & Interoperability and the Integration Lead. This is a technical and behavioural interview to explore how your experience and approach align with the needs of the team and the clients.
• A virtual or in-person interview with members of the senior leadership team to ask and answer questions about the company, our culture and values, and our purpose.

Our culture, our team

We’re a scaling company, expanding rapidly across the country. We are incredibly passionate about our ability to make a difference in the lives of Canadians through our technology and we firmly believe that we can do our best work with realistic deadlines and transparent communication about where we are and what’s next for us as an organization. We understand the time it takes to revolutionize a paper-based industry and develop and release high-quality resilient, compliant, and responsive technology that is easy to use so we ensure that pace is factored into our projects and deliverables across the organization.

Our focus is your growth and professional satisfaction, resulting in clear opportunities to help us scale and be better through your ideas, and the chance to be part of projects, and try new things. We are dedicated to our team, and we strongly believe that family comes first. To that end, we strive to find opportunities to support balance in the workplace and between work and home. As part of this, we have flexible hours, regular opportunities for social get-togethers, and meeting-free Friday afternoons.

Everyone here is deeply committed to what we can do - and the potential we have to do more. As a result, we provide an opportunity for Cognisant Causes, our name for passion projects in healthcare where no funding is available and a little technical expertise and time is needed to make a big difference. It’s a way to give back and to add further meaning to what you do here.

A note on values

We value ethical behaviour above all else. We care about each other and we respect each other as professionals and people. We treat our clients with respect and keep our word, even if it hurts. We own our mistakes. We strive for honesty and integrity every day in every situation. We look for people who share these values.

We are transforming patient care across the country and we’ve only just begun. Join us

We are always on the lookout for ethically driven, intelligent, and compassionate professionals who want to be part of an energetic culture and company, people who are interested in contributing their talents in a challenging, interdisciplinary environment. If you feel you meet 70% of the qualifications we are looking for and are determined to make a difference, we encourage you to apply. We promise to consider your application fully.

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We strive to build a diverse team and encourage applications from traditionally underrepresented groups. If we can make this easier through accommodation in the recruitment process, please let us know.

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