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Aptino, Inc.
UI/UX ManagerAptino, Inc. • Toronto, ON, CA
UI/UX Manager

UI/UX Manager

Aptino, Inc. • Toronto, ON, CA
30+ days ago
Job type
  • Full-time
Job description

Base pay range

CA$50.00/hr - CA$50.00/hr

Talent Acquisition Specialist with in US IT | Sourcing & Hiring

Job Overview

We are looking for an experienced UI/UX Manager – Conversation Design Consultant to lead the design of AI-driven conversational experiences across chat and voice platforms. This role focuses on creating intuitive, human-like, and customer-centric conversational journeys by combining UX design, storytelling, and data-driven insights.

Key Responsibilities

  • Design end-to-end conversational experiences for chatbots and voice bots
  • Create conversation scripts, dialog flows, and bot responses aligned with brand voice
  • Develop user personas, journey maps, and scenario-based conversations
  • Analyze customer interaction patterns to improve engagement and usability
  • Apply UI/UX principles to conversational interfaces across multiple channels
  • Collaborate with Product, Engineering, QA, and Operations teams for delivery
  • Create UX artifacts such as flow diagrams, mockups, and documentation
  • Test and refine conversations based on user feedback and performance insights

Required Qualifications

  • 5+ years of experience in UX design, user research, or customer experience design
  • 2+ years of experience in conversation design, copywriting, linguistic analysis, or content design
  • Strong understanding of chatbots, voice interfaces, and conversational AI platforms
  • Excellent creative writing and storytelling skills
  • Ability to explain design decisions and collaborate with cross-functional teams

Seniority level

  • Mid‑Senior level

Employment type

  • Contract

Job function

  • Information Technology

Industries

  • IT Services and IT Consulting
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UI/UX Manager • Toronto, ON, CA

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