Senior Platform & Cloud Operations Engineer (1 year Contract)

Overview

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to each other and to the environment, and that stories — big and little — connect us. Indigo is our customer's happy place — for joyful moments of discovery and to connect with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place.

Guiding Principles

Our Mission is to inspire reading and enrich the lives of booklovers. We aim to attract top talent, nurture the potential of our employees, and create space for everyone to thrive. Our Guiding Principles influence everything we do, every day.

• We Will Hire, Inspire, Promote and Retain the Best
• We Will Be Entrepreneurial
• We Will Be Committed to Caring About Each Other, Our Communities, and Our Environment
• We Will Be Committed to True and Shared Value Creation
• We Will Be Systems Thinking, Data Driven and AI enabled

Job Description

WHAT YOU’LL DO:

The Senior Platform & Cloud Operations Engineer will drive Indigo’s digital infrastructure by delivering innovation, reliability, and operational excellence across cloud and SaaS platforms. This role leads the integration of modern cloud and SaaS solutions, optimises cloud resource usage, and ensures robust observability across systems powering Indigo’s omni-channel experiences.

In close partnership with engineering and technology peers, the Senior Engineer enables teams through CI/CD tooling, proactive monitoring, and scalable platform administration. As a technical leader within the Digital team, this role champions a customer-first mindset by delivering resilient systems, enabling teams to self-serve, and upholding high standards of performance and availability across Indigo’s digital ecosystem.

With a forward-looking approach, this role contributes to Indigo’s evolving AI strategy—ensuring that infrastructure and platforms support intelligent automation, data‑driven insights, and next-generation customer experiences powered by machine learning and AI-enabled services.

Key Performance Metrics

• Uptime and reliability of integrated SaaS platforms
• Azure cost optimization and budget adherence
• Mean time to detect (MTTD) and resolve (MTTR) incidents
• Coverage and responsiveness of monitoring and alerting systems
• CI/CD pipeline success rates and deployment frequency
• Internal team satisfaction with platform support and enablement

Key Accountabilities

Functional

• Integrate SaaS applications with existing SaaS and Cloud platforms, prioritising cost, security, observability and reliability.
• Monitor and optimise cloud resource usage for performance and cost efficiency.
• Administer New Relic to ensure comprehensive observability, alerting, and team enablement.
• Support CI/CD pipelines in TeamCity and Octopus Deploy, including troubleshooting and automation.
• Maintain operational excellence across cloud and SaaS platforms.
• Ensure security best practices are observed throughout the build and deployment phase of the SDLC.
• Act as an advocate for the customer by placing them at the forefront of design and decision-making.
• Embrace technology that creates high tech and high touch solutions for Indigo’s customers.
• Proactively identify and anticipate customer expectations and needs.
• Challenge the status quo by identifying areas for improvement, diagnosing issues and resolving them.

People

• Enable development and QA teams to self-serve through documentation, tooling, and training.
• Collaborate cross-functionally with product, engineering, and IT teams to align infrastructure with business needs.
• Mentor junior engineers and contribute to a culture of continuous improvement.
• Collaborate with others to drive flexible and iterative solutions, quickly and easily.
• Share technical knowledge and learn from others.
• Encourage open feedback and diverse points of view.

Cultural

• Champion a DevOps mindset of shared responsibility, automation, and continuous delivery.
• Model Indigo’s beliefs and convey a positive image in all you do.
• Celebrate diversity of thought and maintain an open mindset.
• Foster a culture of continual learning, taking risks without fear of mistakes.
• Embrace and influence change through your team and the organization.

Scope

Reports to: Sr. Director, Core Services & Architecture

Manager one Removed (MOR): VP, Digital Technology & AI Digital Product Mgmt

Key Relationships

Internal: Digital team (Development, QA, Architecture, Product Management); Cross-functional IT partners (Service Desk, SysAdmins, DBAs, IT Finance and Change Management); Business partners (Marketing, Retail, Operations, Customer Service).

External: SaaS vendors; Cloud and Observability platform support teams; Implementation partners and consultants.

Qualifications

Work Experience / Education / Certifications

• Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience)
• 5+ years in DevOps, Cloud Engineering, or Platform Operations roles
• Proven experience with Azure, GCP, and SaaS integrations
• Hands-on with CI/CD tools (TeamCity, Octopus Deploy, GitHub)
• Experience administering observability platforms (e.g., New Relic)
• Certifications in Azure/GCP or DevOps practices

Competencies / Skills / Attributes

• Strong scripting and automation skills (PowerShell, Bash)
• Deep understanding of cloud cost management and optimization
• Excellent troubleshooting and incident response capabilities
• Strong communication and collaboration skills
• Self-starter with a continuous improvement mindset
• Ability to manage multiple priorities in a fast-paced environment

Additional Information

At Indigo, all applications are reviewed by HR. In some aspects of the hiring process AI tools may be used for screening and assessments. These tools support our team and do not replace human judgment. We are committed to using AI responsibly, fairly, and in compliance with applicable employment and anti-discrimination laws. We regularly review these tools to help prevent bias or discrimination.

We value Diversity, Equity, Inclusion, and Accessibility. We integrate these principles into our training, policies, and hiring practices and continuously evolve to reflect the needs of the communities we serve. We welcome applicants from all backgrounds and experiences, including BIPOC, 2SLGBTQIA+ communities, and persons with disabilities. If you require an accommodation during recruitment, please contact Human Resources at talent@indigo.ca

This posting is for a current opportunity within Indigo.

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