BJO Employment Consultant (2025-515-CP)

BJO Employment Consultant (2025-515-CP) | Contract Hourly | Until March 31, 2026 | 35 hours per week | 219 Dufferin Street, #1C, Toronto, ON | Salary: $30.33 per hour | Application Deadline: December 16, 2025, 11:59 pm

WoodGreen is a team of diverse and innovative change makers working together to make a difference in our communities. A United Way Anchor Agency with a proven track record and an entrepreneurial mindset, we continuously seek to develop solutions to critical social needs while striving to become a Centre for Equity.

We are committed to building an inclusive and diverse workforce, representative of the communities we serve. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women/women identifying, persons with disabilities, 2SLGBTQIA+ persons, and others who contribute towards promoting innovative ideas and solutions.

Program Overview – Better Jobs Ontario, Integrated Employment Services, Community Programs

The BJO Employment Consultant, Integrated Employment Services, is part of a high-performance team that improves communities, families and individual lives through effective access to employment. Working at a local Integrated Employment Services Centre or other sites in the City of Toronto, we rapidly help high‑need jobseekers obtain quality, sustainable employment. The employment needs in the City of Toronto are intense, and our Employment Consultants bring caring, energy, focus and skill to address these needs in a fast‑paced, high‑volume environment. WoodGreen’s Employment Consultants are supported by caring managers, training, tools, procedures, and systems for success. We aim to have the best jobseeker client experience and outcomes available in Canada, and our Employment Consultants are a cornerstone of this success.

The BJO Employment Consultant guides and supports jobseekers to prepare and submit Better Jobs Ontario Applications to apply for funding for education & training in the hopes of finding quality, sustainable employment. They provide a context for jobseekers to believe in themselves and feel empowered to succeed in obtaining employment. Through rapid and intensive engagement with clients in a structured service delivery model, they establish excellent rapport and trust, understand client needs, prepare them for the BJO Application process and work alongside clients throughout the research and application process.

What You Will Do

• Build rapport and an emotionally supportive context for each client to feel trusting, engage readily in the job search process, and believe in their own success to obtain employment. Help clients build their motivation and confidence.
• Ensure clients understand the Better Jobs Ontario and Integrated Employment Services approach and the value of services provided, particularly retention support.
• Create equity in all aspects of service delivery, striving for inclusion and equitable outcomes for all jobseekers who come to WoodGreen.
• Manage a caseload of BJO applicants, in various stages of the application process. Using excellent time management and efficiency, effective appointment planning, client assignments, and activities, move clients toward skill upgrading and employment with pace and urgency.
• Maintain accountability for monthly individual intakes and application targets.
• Readily participate in training and coaching to support achievement of targets. Use supervisor monitors and feedback as a constructive learning experience.
• Compassionately and effectively administer the Province of Ontario’s Common Assessment Tool and intake clients into the Integrated Employment Services program in preparation for their application for Better Jobs Ontario funding.
• Through a series of primarily in‑person individualized client appointments and group activities, help move the client to employment by following the Integrated Employment Services Guidelines as prepared by WCG as well as WoodGreen’s standard operating procedures.
• Demonstrate excellent customer service and skills in the delivery of client activities, particularly: developing an employment action plan, needs assessment and goal setting.
• Help remove temporary barriers to employment by referring to needed services and arranging financial supports.
• Collaborate with social assistance caseworkers to coordinate the appropriate life‑stabilisation services for OW/ODSP clients per WCG guidelines and WoodGreen procedures.
• As needed, sit with and support clients as they use onsite computers for labour market research, resume development, job searching, interview practice, etc., including providing basic digital literacy training, helping to set up email accounts, accessing online training resources, submitting online job applications, accessing life‑stabilisation resources (e.g. banking, Ontario Works, housing help, etc.).
• In an efficient and prompt manner, complete all BJO documentation and data entry per WCG requirements and WoodGreen standard operating procedures (e.g. client notes, data entry, referrals, updating forms).
• Work collaboratively as a team to ensure effective case management and achieve positive outcomes for each client.
• Collaborate effectively with the WoodGreen’s appointment booking team, Settlement Counsellors, Financial Empowerment Counsellors, volunteers and students, and other WoodGreen teams and staff for a smooth and positive client journey that best meets the clients’ needs.
• Develop and/or learn to facilitate existing materials and deliver in group activities or workshops, both in person and online, as part of a regular rotation of duties within the team.
• As needed to support site operations, provide customer service support at the front desk, engage in outreach activities and perform other duties.
• Participate in and complete upgrading training and education as required by WoodGreen.

What You Bring to the Team

• Degree or diploma in Social Work, Social Services, or a related field.
• Experience and/or training in career counselling (e.g. needs assessment, job search, job development, job retention).
• Experience in leading group workshops or activities.
• Knowledge of labour market trends, especially related to employment of vulnerable populations including youth, newcomers, OW/ODSP recipients, and long‑time unemployed population.
• Knowledge of pre‑employment support methods and re‑training opportunities.

What Will Set You Apart

• Knowledge and/or connections with community resources and supports.
• Highly ethical, compassionate and purpose‑driven with an overarching desire to support client success toward employment, staff empowerment and system‑wide improvement in effective service delivery.
• Energy and enthusiasm to meet new people, listen and learn about their needs and experience, and work to improve their lives.
• Oriented toward coaching and facilitating others to share information and suggest success strategies.
• A strong sense of personal accountability for achieving individual targets.
• Patience, compassion and sensitivity to deal with different cultures and levels of abilities among clients, colleagues, partners and others in the work environment.
• Understanding of and ability to communicate principles and practice of diversity and anti‑racism.
• Excellent interpersonal skills as well as verbal and written communication skills.
• Excellent organization and time management skills and strong attention to detail.
• Strong computer literacy, including Microsoft Office suite and database application, online learning, online job search, online research, building an online presence (e.g. with LinkedIn), networking and community building online.
• Ability to meet potential requirement to occasionally work evenings and weekends.
• Ability to report to work at various WoodGreen locations throughout Toronto.

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