Social & Community Manager, Social and Content

Overview

Edelman is a voice synonymous with trust, reimagining a future where the currency of communication is action. Our culture thrives on three promises: boldness is possibility, empathy is progress, and curiosity is momentum. We are seeking an experienced and enthusiastic Community Manager to join our Social & Content team. The ideal candidate will be a strategic thinker with a passion for building and nurturing online and offline communities, tapped into daily trends and culture, and excited about being at the forefront of social media. As a Social & Community Manager, you will develop and implement content & community engagement strategies that align with our clients\' goals, foster a positive online brand presence, and enhance customer loyalty. This will also include support in providing key insights based on how, where, and what online communities are doing and engaging with for our brands.

Why Choose Edelman?

• We have a simple goal – to be so good at our craft, that no one can ignore us. Join a team that wants to change the digital marketing landscape in Canada.
• Work with some of the largest companies in the world and impact their business daily.
• Feel inspired by your colleagues and grow your knowledge with the support of some of the best digital marketers in the country.
• Sharpen your skills every day with our focus on learning and development.
• Live our shared values and show up as your authentic self.
• Help build what the future of digital marketing looks like with the freedom to innovate and try new things.

Key Responsibilities

• Develop and execute content & community engagement strategies to grow and sustain our clients\' online and offline communities.
• Act as the primary point of contact for community members, addressing inquiries, feedback, and concerns promptly and professionally.
• Create, curate, and manage engaging content across various platforms, including social media, forums, blogs, and newsletters.
• Monitor and analyze community engagement metrics, providing regular reports and insights to clients and internal teams.
• Collaborate with cross-functional teams, including marketing, PR, creator, and customer support, to ensure cohesive messaging and community experience.
• Identify and nurture relationships with key influencers and brand advocates to amplify community growth and engagement.
• Stay updated on industry trends and best practices in community management to continually improve strategies and tactics.
• Provide key insights for the strategy team that will help build winning content strategies, insights into crisis and risk situations, and trend reports.

Qualifications

• Bachelor’s degree in Marketing, Communications, Public Relations, or a related field.
• 1+ years of experience in community management, social media management, or a related role (Agency experience preferable).
• Proven track record of successfully building and managing online communities.
• Excellent written and verbal communication skills with a keen eye for detail.
• Strong understanding of social media platforms, tools, and analytics.
• Ability to work independently and collaboratively in a fast-paced environment.
• Exceptional organizational and multitasking abilities.
• Creative thinker with a problem-solving mindset.
• Familiarity with digital marketing, content creation, and influencer relations.
• Bilingualism (French) is an asset.

Benefits

• Hybrid, flexible work model with remote working and purpose-based time in office.
• 3 weeks paid vacation, plus days off for your birthday and curiosity day.
• Statutory public holidays, National Truth and Reconciliation Day and World Mental Health Day
• Holiday office closure (Christmas - New Year)
• Half-day Fridays during summer long weekends
• Flexible sick days
• Dusk till Dawn email policy
• Employer paid benefits
• Wellness/Fitness annual allowance
• Tution Reimbursement policy

We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t perfectly align with every qualification, we encourage you to apply anyway. You may be just the right candidate for this or other roles.

EEO Statement: Edelman is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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