RQ06594: FFS x1 Senior Solution Designer - CRM

RQ06594: FFS x1 Senior Solution Designer - CRM

About the job RQ06594: FFS x1 Senior Solution Designer - CRM

Responsibilities

Undertakes the design of technology solutions based on the client’s service specifications, standards, policies, best practices and cost models, in order to meet client CRM application business requirements and project/initiative deliverables.

Prepare a comprehensive design proposal outlining the recommended solution approach, technologies, methodologies, and architecture, including high-level and detailed system architecture diagrams to illustrate components, interactions, and data flow.

Design User Interface technical specifications/screen design documents (UI mockups or wireframes) for software components and database for approved functional changes in support of the business operations.

Define required configurations and/or customization of the CRM application and related ADX portal in order to support the required changes.

Develop a plan for integrating various components, along with protocols for data exchange and communication. Assess the identified solution code gap to create high level development plan.

Support Software Developers in building/merging code for custom screens to maintain the function of the VQRP+ application. General skills include knowledge of CRM applications, operating systems, environments, database technologies, programming languages and communication protocols.

Knowledge of related best practices, OPS directory/messaging standards, standard facilities architecture management, facility service delivery processes, infrastructure policies, procedures and direction, cost models and procurement processes.

Ability to gather client business requirements; corporate I&IT information mandates, client information technology strategic plans, environment and standards.

Ability to participate in the development of solutions and provide advice on short/long term CRM solution service development activities.

Knowledge of leading-edge technologies design criteria, security and recovery procedures, preparation of technical specifications for installation, testing and performance of integrated, multi-services systems; assess performance and capacity of existing system making recommendations for improving performance and develop technical documentation.

Experience planning, migrating, implementing and sustaining large complex system development projects.

Knowledge of technology developments, trends and new products to evaluate application to client short- and long-term technology requirements.

Basic knowledge of project management methodology (e.g. PMBOK), analytical tools and processes.

Conceptual and analytical skills to assess and evaluate client needs and conduct cost/benefit analyses for new technology requirements in planning and designing solutions.

Experience designing and developing large, complex, CRM applications.

Experience with systems evaluation to assess conditions, technical performance and capacity of existing systems and determine need and feasibility of expansion, renovation or replacement.

Excellent analytical, problem-solving and decision-making skills, verbal and written communication skills, interpersonal skills and negotiation skills, teamwork skills.

A team player with a track record for meeting deadlines.

Report progress, resolve problems and report on a regular basis to Project /I & IT management.

Skills/Experience and Skill Set Requirements

This role is part of a Hybrid Work Arrangement and resource(s) will be required to work a minimum of 2-3 days per week at 5700 Yonge St. or at discretion of Hiring Manager.

Selection Criteria

• Application design and development experience – 10+ years Solution Design experience in enterprise applications and solutions.
• In-depth knowledge of CRM platform (e.g., Microsoft Dynamics) and its features, including portal technologies such as ADX studio, PowerApps, model-driven apps, Power portals – an asset.
• Demonstrated knowledge and experience of Microsoft 365 CRM development.
• Experience in identity provider solutions integration.
• Proven experience designing and implementing end-to-end CRM solutions that align with business objectives.
• Proficiency in CRM customization and configuration, including creating custom fields, workflows, process automation, and data integration.
• Strong understanding of data modeling, database design, and data architecture within a CRM context.
• Knowledge of API integration methods to connect CRM systems with other applications.
• Methodology, Problem Solving and Analysis Skills – demonstrated ability to assess complex and diverse information/system needs and develop I&IT solutions.
• Experience working in an agile development environment. Experience providing Go‑live support and conducting post implementation reviews.
• Ability to identify the root cause of problems and provide viable solutions.
• Strong problem-solving skills to address complex business challenges and design appropriate solutions.
• Ability to collaborate with cross-functional teams, including developers, analysts, and business users and testers.
• Experience working with CRM vendors (e.g., Microsoft), understanding product roadmaps, and evaluating third‑party integrations.
• Proficiency in analyzing data and trends to identify opportunities for process improvement and enhanced customer experiences.
• Ability to perform data-driven decision-making to optimize CRM performance and functionality.
• Creative thinking and the ability to devise innovative solutions to unique challenges.
• Planning, documentation, and communication – experience conducting stakeholder interviews, gathering requirements, and documenting use cases.
• Ability to translate business requirements into effective CRM solutions, ensuring alignment with organizational goals.
• Proficient in designing and documenting technical specifications, solution architecture diagrams, and data flow diagrams.
• Ability to design and articulate complex technical concepts into executable development work packages for developers.
• Excellent verbal and written communication skills to effectively convey technical information to both technical and non‑technical stakeholders.
• Experience presenting solution designs, project updates, and recommendations to management. Demonstrated skill in planning and managing change within an organization when implementing new CRM systems or processes.

Desired Skills

• Bachelor's degree in information technology, Engineering, or related field.
• Relevant certification from CRM platform providers (e.g., Microsoft Dynamics 365 certifications) is an asset.

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