Account Manager

Benefits:

• Gym Access
• Dental insurance
• Health insurance

Apollo Health & Beauty Care (Apollo) is a premium developer of private label and control label health & beauty care products and leverages unique expertise and experience in developing national brand-equivalent products designed to compete equivalently with the most popular national brands. The largest private label and control label personal care manufacturer in Canada, Apollo has formidable penetration and distribution in the North American marketplace and also services customers throughout Central and South Asia, Mexico, Europe and Asia.

We're looking for an experienced Account Manager to join our dynamic team! In this role, you will be responsible for the overall management of key client accounts, acting as the main point of contact between our customers and internal teams to ensure seamless communication and exceptional service delivery.

JOB RESPONSIBILITIES

• Collaborate with Planning and Production to manage and optimize client-owned inventory; create, review, and update forecasts; communicate changes to clients.
• Suggest new items based on account needs and handle sample requests with support from the Sales & Marketing Coordinator.
• Serve as the main liaison between clients and internal departments, addressing all inquiries across the product lifecycle, including pre-development, first runs, artwork, and shipments.
• Troubleshoot client issues and provide coverage for other Account Managers during absences.
• Ensure optimal in-stock levels and drive sales of current SKUs.
• Develop strategies to reduce excess inventory and improve slow-moving products.
• Support internal teams by communicating retail bid renewals and identifying cross-selling opportunities.
• Enter and manage data within ERP systems; oversee CRF and NIF processes and maintain client sales/information portals.
• Monitor production and shipment timelines; work with teams to prevent short shipment penalties.
• Participate in weekly meetings to align on priorities and report escalations to the VP of Sales.
• Occasional travel may be required;
• Perform other related duties as needed.

JOB REQUIREMENTS

• 5-10 years of experience in account management, ideally working with national retailers.
• Post-secondary education (college diploma or university degree) in a related field is preferred.
• Familiarity with the retail landscape, including vendor portals and national retailer processes.
• Extensive experience in client management within the beauty and CPG industries is required.
• Analytical mindset with advanced proficiency in Microsoft Excel and overall Microsoft Office Suite; experience with ERP systems such as Syspro, and platforms like Qualio.
• Proven ability to coordinate multiple moving parts such as sample requests, production timelines, inventory forecasting, and cross-functional communications.
• Excellent verbal and written communication skills in English; Spanish language proficiency is considered an asset.
• Detail-oriented and highly organized, with a strong ability to manage timelines, reporting, client portals, and regular follow-ups.
• Strong problem-solving abilities and a proactive, solution-focused attitude.
• Exceptional relationship management skills, with a client-first mindset and ability to engage at multiple stakeholder levels.
• Solid financial acumen with demonstrated experience managing budgets, sales forecasting, and analyzing performance metrics.
• Experience working in global markets and collaborating with international partners or clients.
• Strong project management skills with the ability to lead projects from concept through to delivery.
• Knowledge of regulatory and compliance standards relevant to the consumer-packaged goods (CPG) and beauty industries.
• Previous experience working in contract manufacturing and navigating supply chain processes is highly preferred.

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