Manager, HR Operations

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This range is provided by Aviso. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

CA$110,000.00/yr - CA$125,000.00/yr

Aviso: At Aviso, we are dedicated to improving the financial well‑being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso' culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at www.aviso.ca.

The Opportunity

We're looking for a Manager, HR Operations to join our People & Culture team. Reporting to the Sr. Manager, HR Systems, the Manager, HR Operations is responsible for providing overarching direction and establishing best practices on all HR processes and procedures. This role will oversee the development, implementation, maintenance and audit of HR operational functions. The Manager, HR Operations will lead a team of talented HR professionals to achieve operational excellence, with a focus on delivering an efficient and optimal employee experience in alignment with Aviso's core values.

Who you are

• Service – You put your clients' needs first. You advocate service excellence, and work to deliver client‑centric solutions, and proactively develop strategic partnerships that allow Aviso Wealth to become a trusted advisor and partner.
• Execution – You are committed to achieving your goals and to succeed. This includes focusing on "getting things done", as well as recognizing and taking advantage of opportunities as they arise. You are consistently looking for ways to improve your personal best and see value in continuous improvement. You take accountability for your actions and learn from mistakes.
• Collaboration – You work collaboratively with others with the common goal of driving positive results. Making meaningful contributions to your team to achieve organizational goals is a priority. You proactively encourage collaboration, build trust and inclusion, and work to establish effective relationships both inside and outside the organization.
• Leadership – You lead your team and provide regular direction, guidance, coaching, and motivation, all while striving for peak performance. You assist them in overcoming obstacles through additional resources, removal of roadblocks, and providing the level of support required for their success. You delegate and deliver feedback based on the in‑depth understanding of your individual team members.

What your day looks like

• Champion HR operational excellence and delivery of a seamless employee experience, through streamlined processes and optimized workflows.
• Manage daily HR operations, assigning clear responsibilities and ensuring service delivery standards are met.
• Establish and maintain best practices for HR guidelines, procedures and templates.
• Continuously review and drive improvements to existing HR processes, ensuring alignment with broader team and organizational goals.
• Develop and maintain policy and procedure documentation, ensuring alignment with legislation.
• Lead, train and develop the HR Operations team to provide exceptional service while fostering a collaborative culture.
• Lead the HR compliance function (including audits and surveys) and drive accurate data management, in compliance with policies and legislation.
• Lead business process change across HR and other impacted teams.
• Build cross‑functional relationships to gain support for key objectives and priorities.
• Manage other HR Operations programs and initiatives, including special projects as required.

Requirements

• Minimum 7 years of experience working in progressive HR roles, in a complex environment.
• Post‑secondary degree in HR management, business or related field.
• Knowledge of Canadian employment law and sound HR judgment.
• CHRP designation would be an asset.
• Previous experience managing a team and providing direction to team members.
• Strong ability to coach, facilitate, influence and negotiate in order to reach consensus, resolve conflict and achieve desired outcomes.
• Highly flexible, good tolerance for ambiguity and time‑driven deadlines and able to quickly adapt to changing priorities.
• Excellent judgment, critical thinking and evaluation, analytical and problem‑solving skills.
• Strong initiative to take on projects and work through to successful completion.
• Fluent communication skills in English are required and bilingual skills in French would be an asset.
• Previous experience in the financial services industry would be an asset.
• Previous experience with Workday would be an asset.

Benefits

Why Aviso? Aviso offers a dynamic and inclusive culture that rewards innovation and celebrates success.

• Competitive compensation package that rewards and recognizes individual contributions.
• Excellent health, dental and insurance benefits to meet the diverse needs of our employees.
• Generous vacation time, fitness benefit, parental leave top‑up options.
• Matching contributions to our retirement program.
• Commitment to the continuous improvement of our staff through learning & development and an education assistance program.
• Regular social events to foster teamwork.

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We're building a comprehensive, technology‑enabled, client‑centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We're a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self‑directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands‑off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, Montreal, and Winnipeg. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co‑operators/CUMIS, and Desjardins. We're proud to power businesses that empower investors.

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Human Resources

Industries

• IT Services and IT Consulting

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