Contract (6 months to start, with high possibility of extension)
Hybrid: 3 Days onsite / 2 days remote
From October 20, 2025, the candidate is required to work onsite 4 days a week and 1 day from home
From January 5, 2026, the candidate is required to work onsite 5 days a week fully
Provide execute and coordinate ITSM process activities and establish standard methodologies Provides technical guidance in ITSM processes that relates to: Service Planning, Incident Management, Change Management, Release Management, Service Level, Service Activation, Configuration, Problem management, Availability, Capacity and continuity Management, Training and Reporting. General Skills: Knowledge of systems analysis, design, development, configuration, testing release and installation principles, and tools for IT Service Management (ITSM) Identify technical and change management needs Knowledge of technology management, network infrastructure, and emerging technologies in the areas of telecommunications, office automation, productivity tools, and information management tools. Enterprise ITSM/ITIL principles, protocols, processes and standards knowledge Customer relationship management experience.
RQ09657 - ITSM Specialist • Toronto, ON, CA
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