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SPECTRAFORCE
Salesforce Application Support AnalystSPECTRAFORCE • Toronto, ON, CA
Salesforce Application Support Analyst

Salesforce Application Support Analyst

SPECTRAFORCE • Toronto, ON, CA
30+ days ago
Job type
  • Full-time
Job description

Overview

Job Title: Salesforce Accounts Receivable (AR) Business Systems Analyst

Location: Toronto, ON (1-2 days in the office based on business need)

Responsibilities

  • Support TFO operational needs including system bug triage, business process support, technical advisory, business requirements gathering, managing SOX controls, and system configuration for AR.
  • Create and maintain technical and process documentation
  • Support large company projects and other initiatives that impact AR Operations systems.
  • Work closely with IT and other business units to execute new technology or functionality implementations.
  • Facilitate and maintain partnerships with key system and business stakeholders
  • Identify areas of improvement to increase process efficiencies and data integrity. Providing solutions in accordance with industry best practices and company policy.

Required Skills/Experience

  • Bachelors’ degree in computer science/engineering or information systems discipline or equivalent
  • At least 3 years of professional Systems Analyst experience, or focus in system enhancements and product or program management
  • Familiarity with Salesforce Lightning Platform; specifically CRM, Service Cloud, and Marketing Cloud
  • Proficient in systems analysis, specifically data analysis, process modeling, and systems design and implementation methodologies
  • Knowledge in system implementations, with a strong interest in new technologies.
  • Hands-on experience in obtaining requirements from business users and subject matter experts, reviewing business priorities, and/or analyzing options & risks
  • Experience of working in a fast-paced environment, with the ability to manage ambiguity, and changing priorities while delivering excellent results. Specific focus on team collaboration and self organization using information systems
  • Liaise effectively between lines of business and the development team, while working with a wide range of stakeholders
  • Communicates in a clear, concise, and timely manner and operates effectively as a team player
  • Functional understanding of SQL or other query language

Desired Skills/Experience

  • Masters degree in information technology or business administration
  • Knowledge of agile methodology and product development models.
  • Understanding of Quote to Cash function (credit, billing, collections, bad debt, AR) as well as revenue accounting
  • Cloud CRM and ERP experience preferred
  • Preferred knowledge of other systems like Mulesoft, Oracle R12

Seniority level

  • Mid-Senior level

Employment type

  • Contract

Job function

  • Information Technology

Industries

  • IT Services and IT Consulting
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Salesforce Application Support Analyst • Toronto, ON, CA

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