Client Service Advisor

3 weeks ago Be among the first 25 applicants

Overview

Base pay range: CA$50,000.00/yr - CA$65,000.00/yr. This range is provided by All-Brite Glass & Tint. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

We are leaders in the service industry with a 4.9 rating on Facebook and Google. With decades of expertise serving over 10,000 customers, Allbrite Glass & Tint specializes in Auto, Home, and Business Glass & Tint solutions and aims to be the premier service provider in the Kitchener-Waterloo, Cambridge, Guelph, and Woodstock regions.

We are an ambitious company with growth opportunities, a fleet of service vehicles, and a dedicated team. We seek motivated individuals who want a long-term career with growth and development. If you are energetic, motivated, and have a winning mindset, we want you on our team!

As an equal opportunity employer, we proudly consider all applicants without bias based on race, creed, color, sex, national origin, disability, or veteran status. Count on Allbrite Glass for Service You Can Trust!

Responsibilities

• We are looking for passionate, professional Auto Service Advisors who greet customers and deliver WOW SERVICE throughout the repair process, while managing and organizing a significant amount of the branch's administrative tasks.
• We offer training for the right candidates who thrive on working with people and providing exceptional value.

What’s in it for you

• Numerous opportunities for advancement
• Training, Career Growth & Positive Life Development
• Support to help you achieve personal & professional aspirations
• A fantastic working environment
• Paid vacations and birthdays
• Flexible scheduling options
• Bonuses & prizes in addition to base pay
• Opportunity to earn up to CA$65,000 per year
• We embody our core values and brand promise

Requirements

• Be eager to pursue ongoing education and development
• Adhere to company policies and procedures
• Communicate professionally and respectfully with clients, office personnel, and colleagues
• Outwardly professional demeanor, clean-cut appearance, and a drug-free attitude
• Attend mandatory staff meetings and training sessions
• Contribute to a positive morale and a friendly, professional work atmosphere
• Strive to work diligently, intelligently, and effectively
• Provide top-notch service with an excellent telephone manner
• Maintain a tidy and presentable appearance
• Hold a valid driver’s license
• Professionally manage incoming calls from policyholders, insurance agents, and clients
• Align with our Core Values, Brand Promise, and Company Purpose
• Comply with all training in Client Service Advisor, Job Dispatch, and Inbound & Outbound Playbooks
• Outstanding sales skills and prior customer service experience
• Proficiency in POS systems and Microsoft Office
• Familiarity with auto glass products, installation, and repair
• Knowledge of scripting and claims processing procedures for designated insurance companies
• Ability to operate computer and telephone systems for long periods
• Ability to communicate warmly, maintain composure, and build rapport with peers, stores, and customers
• Must be able to report to Kitchener for training

Commitment

• Two-year commitment agreement is required to align training investment with career development

Benefits

• Exceptional training and development opportunities
• Flexible scheduling options
• Incentive program for sales performance
• Uniform allowance
• Comprehensive health and dental benefits
• Gym membership benefit
• Take your birthday off with pay
• Earn up to CA$65,000 annually
• Submit your application with confidence — apply today
• We appreciate the interest of all candidates; only those selected for further consideration will be contacted

Employment details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Customer Service
• Industries: IT Services and IT Consulting

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