Hard Rock Games is a leader in offering world-class social and mobile gaming experiences. We’re seeking a dynamic Senior Customer Service Representative to join our team. If you’re passionate about providing exceptional customer service, mentoring others, and contributing to a fast-paced gaming environment, this is the opportunity for you.
Rooted in the kindred spirits of Hard Rock and the Seminole Tribe of Florida, the new Hard Rock Games taps a brand known the world over as the leader in gaming, entertainment, and hospitality. We’re taking that foundation of success and bringing it to the digital space — ready to join us?
About the Role
As a Senior Customer Service Representative, you will handle escalated issues, mentor junior representatives, and serve as the backup to the Customer Service Lead. You’ll be responsible for guiding the team, providing feedback, and ensuring seamless operations in the Lead’s absence. In collaboration with others, you’ll identify and resolve individual and systemic customer issues while striving to deliver top-tier service.
Key Responsibilities
Qualifications
What’s in It for You?
Our Commitment to Diversity and Inclusion
At Hard Rock Games, we value every interaction with our customers and empower our team to own and enhance these experiences. We foster an inclusive workplace where authenticity is celebrated, and diverse talents are recognized. Join us as we create an environment where everyone can thrive and contribute fully.
Mid-Senior level
Full-time
Customer Service
Gambling Facilities and Casinos
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