Description:
Defines the structure and relationship among CRM solutions, including the identification of re-usable components, quality level metrics, the organization and layering of software, and the determination of interfaces. Responsibilities also include developing, implementing and managing CRM solutions in a large and distributed environment, monitor the whole system, understand all interactions between components on a given level of abstraction, as well as to define limitations and requirements for source code. Defines the interactions between application packages, databases and middleware systems.
Leadership experience in the development and implementation of CRM solution architectures at the specified experience level Extensive experience with CRM applications, operating systems, environments, database technologies, programming languages and communication protocols Knowledge of performance considerations in different environments Experience in structured methodologies for the design, development and implementation of applications Experience with middleware and gateways Extensive experience in CRM applications analysis and design in large enterprise environments Experience in the use of development tools, Computer Aided Software Engineering ( C A S E ) tools, information retrieval packages, and other software tools such as project management software and business re-engineering software Experience in the use of data and process modelling methodologies, techniques and tools, including a working knowledge of metadata structures, repository functions, and data dictionaries Experience in developing enterprise architecture deliverables (e.g. models) Awareness of emerging I&IT trends and directions Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills A team player with a track record for meeting deadlines
Knowledge and understanding of object-oriented analysis and design techniques Experience in developing enterprise architecture deliverables (e.g. models) based on Ontario Government Enterprise Architecture methodologies, processes and practice Knowledge and understanding of Information Management principles, concepts, policies and practices Experience designing detailed functional and technical requirements for new and existing business solutions Experience developing enterprise architecture deliverables (e.g. models and documentation) Experience leading multi-tier application infrastructure design, documentation and configuration for medium or large corporate implementations Experience designing, developing, implementing and maintaining large complex CRM applications, workflow processes and dynamic formsSkillsExperience and Skill Set Requirements
FFS will need to work at 5700 Yonge for 2-3 days per week.
RQ09117 - Solution Architect - CRM - Senior • Toronto, ON, CA
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