Rolex Showroom Host (Toronto/Mississauga)

Position details

Permanent, Full-Time, On-Site

About Raffi Jewellers

At Raffi Jewellers, we are proud to be a trusted name in Ontario, serving Mississauga, the GTA, and surrounding areas as an Authorized Retailer of Rolex, Tudor, Raffi Fine Diamond Jewellery, and Fine Accessories. Our reputation is built on expertise, personalized service, and long-standing client relationships, and we are honoured to continue exceeding expectations for generations to come.

We aren't just committed to creating exceptional client experiences; we also build a culture of collaboration and innovation within our team. Our team embodies our core values of professionalism, creating deeper connections, and a relentless commitment to excellence.

• Exceptional Team Environment: Join an innovative and supportive team dedicated to excellence and client satisfaction.
• Career Development: Access specialized training and development opportunities to advance your skills across different facets of the luxury retail industry.
• Exclusive Experiences: Be part of exciting VIP events and work with fine timepieces and jewellery that define craftsmanship.
• Competitive Compensation: Enjoy industry-leading pay and a comprehensive benefits package.
• Work-Life Balance: Experience a workplace that supports your well-being and fosters inclusivity.

We are always looking for passionate individuals to grow with us, so whether you’re a seasoned professional or just starting your journey, you’ll find a workplace where your expertise and development are truly valued.

Position overview

Do you love to create meaningful first impressions and guide clients into their luxury journey? As a Host for our Rolex Showroom, you’ll be the first point of contact for our customers, providing assistance and directing them to the appropriate Sales team members. Your role is all about ensuring that every moment of our clients’ journey leaves them feeling valued. If you take pride in delivering exceptional service and making clients feel welcome and supported, we’d love to meet you!

You will thrive in this role if you

• Are responsive, courteous and can communicate effectively with a diverse client base.
• Are a client-forward thinker and dedicated to cultivating and maintaining longstanding relationships with clients.
• Enjoy working collaboratively within a close team and committed to treating team members with respect and empathy, contributing to a positive working environment.
• Have a strong sense of scheduling and client management within a fast-paced environment.
• Are curious, adaptable and willing to learn, with a strong attention to detail and organizational skills.

Responsibilities

• Provide a warm welcome to clients at the door, guiding them into the Showroom and directing them to the appropriate Sales Associates.
• Arrange client appointments at the door, over email and phone for sales and after-sales service.
• Answer a variety of client inquiries, such as hours of operations to questions about the appointment process through various channels, such as in person, through email and phone calls.
• Responsible for providing refreshments to all clients and restocking of supplies.
• Support daily operations by managing store supplies and ensuring a well-presented environment.
• Collaborate and assist co-workers when required to ensure that customer service is always maintained to the highest level.

Qualifications

• Bachelor’s degree is preferred.
• Knowledge and experience in retail, hospitality, or related field. Experience in a luxury retail environment is a plus.
• Ability to speak in multiple languages is a plus.
• Experience with scheduling tools and Microsoft Office.
• Flexible to work hours based on operational business needs including evenings, weekends and holidays.
• Qualified candidates must have valid work authorization for employment in Canada.

Ready to join us?

Please apply directly through our website careers page. We look forward to hearing from you!

Raffi Jewellers is committed to fostering an inclusive and diverse workforce. We welcome applicants from all backgrounds and encourage those who may contribute to the diversification of our team to apply.

Note: Accommodations are available on request for candidates taking part in all aspects of the selection process.

We want to thank all applicants for their interest in Raffi Jewellers, but only those selected for further consideration will be contacted.

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