RQ09142 - Software Developer - CRM - Senior

RQ09142 - Software Developer - CRM - Senior

About the job RQ09142 - Software Developer - CRM - Senior

Description:

Responsibilities required to translate technical systems specifications into working, tested CRM applications. This includes:

• Developing detailed programming specifications, writing and/or generating code, compiling data‑driven programs, maintaining, and conducting unit tests.
• Resolving and troubleshooting technical problems that arise during the use and operation of software packages.
• Collaborating with IT professionals throughout the Software Development Life Cycle.
• Applying structured methodologies for the development, design, implementation and maintenance of applications.
• Designing, coding, testing, debugging, and documenting applications.
• Using object and/or third generation language development tools.
• Employing one or more programming languages.
• Implementing application design, latest design patterns, deployment and troubleshooting.
• Working with relational and hierarchical database technologies.
• Utilizing information retrieval packages and query languages.
• Supporting one or more communication protocols.
• Gathering and documenting information from diverse business areas and subject matter experts.
• Providing post‑implementation support and resolving any post‑implementation technical issues.
• Conducting design walkthrough sessions with the project team.
• Providing user and system documentation as required.

Key CRM Software Development Skills

• Knowledge and experience with specific CRM software and anticipated future releases.
• High availability solution design and implementation.
• Experience with middleware, gateways, and specific tools for CRM software development.
• Rapid application development (RAD) methodologies.
• Information Management principles, concepts, policies, and practices.
• Accessibility for Ontarians with Disability Act (AODA) knowledge and related regulations and standards.

Experience and Skill Set Requirements

• 10+ years of experience with Siebel technical configuration, design, development, and integration.
• 5+ years of experience integrating Siebel with Adobe AEM, J2EE, and related technologies.
• 5+ years of experience with Siebel EIM/EAI.
• 3+ years of experience with Siebel IP18+ focusing on configuring and developing.
• Experience with Assignment Manager, Business Rules, Workflow, Applets, Views, Screens, Code/Scripts, and related Siebel Business Layer objects.
• Experience with Siebel Tools Software and editing Siebel Web Templates.
• Experience using Siebel Open UI specific classes and methods.
• Certification with Siebel 8.x or above.
• Experience with Siebel Open UI Architecture (Physical Model, Presentation Model) and OOTB OUI file structures and limitations.
• Experience in UI integration (embedding external application in Siebel, exposing Siebel in external application).
• Experience with Siebel modules such as Public Sector CRM, Contracts, Lead, Management, Partner, Public Sector Partner Portal, Campaign Management, Marketing, Resource Manager, and Public Sector eService (asset).
• Experience with Grants Management (asset).

Report Development Skills - 35%

• Experience in OBIEE and PowerBI report development.
• Working knowledge of Open UI Concepts – PM, PR, Manifest File and Mapping files.

Soft Skills - 20%

• Strong communication skills; both written and verbal.
• Ability to develop and present new ideas and conceptualize new approaches and solutions.
• Excellent interpersonal relations and demonstrated ability to work with others effectively in teams.
• Demonstrated ability to work with functional and technical teams and participate in large teams.
• Proven analytical skills and systematic problem solving.
• Strong ability to work under pressure, work with aggressive time lines, and be adaptive to change.
• Displays problem solving and analytical skills, using them to resolve technical problems.

Public Sector Experience - 5%

• Experience with Siebel modules such as Public Sector CRM, Contracts, Lead, Management, Partner, Public Sector Partner Portal, Campaign Management, Marketing, Resource Manager, and Public Sector eService would be an asset.
• Experience with Grants Management would be an asset.

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