Salesforce FSL Technical Architect

Talent Acquisition Specialist | TCS Canada

Inclusion without Exception

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people’s stories across our workforce and implemented through equitable workplace policies and processes.

TCS is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive-powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS operates in 55 countries and employs over 607,000 highly skilled individuals, including more than 10,000 in Canada. The company generated consolidated revenues of US $30 billion in the fiscal year ended March 31, 2025, and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.

Job Description

Position Description:

Position Objectives:

The Salesforce Field Service Lightning Technical Architect should be able to help drive the FSL implementation being done by TCS. He/she should help build solutions on Salesforce that fully leverage standard out-of-the-box functionality as well as custom solutions where appropriate with the goal of keeping the platform as standard and scalable as possible. He/she should have excellent understanding of Salesforce platform configuration and development. He/she should also possess strong communication and influence skills to discuss, interact and collaborate with both technical team members and business stakeholders.

Key Responsibilities

• Provide technical leadership and guidance for FSL implementations and/or customizations including systems integrations, 3rd party applications, AppExchange products, and custom Lightning development
• Provide technical leadership, setting best practices (e.g., integration and application development, deployment, testing, iterative refinement) to junior developers
• Review and finalize High Level Design of solution with the customer
• Provide the necessary guidance to estimate user stories
• Clarify any ambiguity with the user story requirements and baseline the estimation
• Provide technical leadership, guidance and coordination for development, integration, data management, and application testing
• Collaborate with other technical and non-technical team members, clients, and vendors to define, build, and deliver solutions
• Working with customers to analyze and resolve Salesforce and FSL product related issues/requirements
• Participate in the full software development life cycle from technical design to development, testing and deployment
• Design and develop solutions that best leverage the Salesforce FSL features to support critical business functions and meet project objectives, business requirements and customer goals
• Participate in technical design discussions, develop technical solution documentation that is aligned with business objectives
• Develop comprehensive system blueprints, diagrams, and documentation to guide implementation
• Develop, test, and document custom development, integrations, and data migration elements of FSL implementation

Key Performance Indicators

• Customer sign off on technical design & solutions provided
• Successful delivery of engagements
• Feedback from customer IT/business and TCS teams

Qualifications, Experience & Specialist Skills

• Understanding of Field service business – Workforce Management, Asset Service Management, Warranty & Service Contract Management, FSL Mobile App
• Excellent knowledge of Salesforce, FSL -Configuration & Customization
• Strong SFDC Development Experience on both Classic (Apex, Visual Force, SOQL, SOSL) and Lightning (Aura & LWC)
• Manage API integrations and web services
• Experience on Flows, Process builder and Trigger development
• 10+ years IT/FSM/SFDC experience preferable
• Minimum 5 years’ experience on FSL Configuration, architecture, and development
• Experience as Salesforce Technical Architect is must
• Should be certified on Salesforce with at least Platform Developer I and Admin
• Good working functional and technical knowledge of Salesforce product (FSL, Service Cloud)
• Strong understanding of deployment processes and tools regarding Salesforce like SFDX, Git
• Strong understanding of data migration tools and processes regarding Salesforce
• Good understanding of Enterprise Architecture

Management Skills

• Able to guide & help the team for successful delivery of FSL engagements
• Experience working in a Global delivery environment, preferably in client-facing roles and representing remotely located teams
• Experience in managing a team with minimum size of 7-8 members

Interpersonal Skills

• Excellent communication – written and oral – and able to effectively manage the relationships
• Problem solver able to think outside the box to new and repeat problem situations
• Collaboration – work effectively with Practice/project teams to ensure best outcome for customer and TCS

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

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