System Administrator, Retail (1 Year Contract)

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Talize – Where Passion Meets Purpose

At Talize, we’re more than a workplace – we’re a movement for sustainable living. Every day, you help communities shop with purpose, combining fashion with environmental impact.

Why Join Us?

We reward great work with great benefits—supporting your well‑being on and off the clock. Ready to make an impact? Let’s do it together.

Who You Are

The ideal candidate is proactive, agile, and business savvy, committed to continuous improvement. You are a passionate influencer with strong communication skills, open to giving and receiving feedback, customer‑centric, and able to mentor peers. You consistently deliver results by aligning with Talize’s values.

The Role

The Systems Administrator is a hands‑on professional who thrives in a fast‑paced retail environment, managing Point of Sale (POS), Payment Terminals, Warehouse Inventory Management, and Labeling/Barcoding systems. This role is key to maintaining business continuity, driving process improvements, and enabling scalable growth across Talize locations.

Work Location

This is an on‑site role located at 67 Alexdon Road, North York, ON, M3J 2B5.

What the Role Owns

• Oversee the administration and maintenance of POS systems, payment terminals, warehouse inventory management systems, and labeling/barcoding applications.
• Ensure infrastructure reliability, security, and alignment with company standards and strategic objectives.
• Maintain accurate and up‑to‑date documentation, configurations, and procedures for all managed systems.
• Support IT leadership with planning and implementation of system rollouts, upgrades, and process improvement initiatives.

What the Role Executes

• Administer and maintain POS systems and related peripherals, including payment terminals, barcode scanners, receipt printers, weight scales, card readers, and barcoding/warehouse inventory systems.
• Manage software environments including production, test, and training.
• Coordinate, test, and implement system updates, hardware upgrades, and patches.
• Implement and manage loyalty program updates and promotional configurations across the retail environment.
• Import and manage seasonal inventory changes to ensure accurate and timely updates across all retail systems.
• Optimize database performance through efficient query design, capacity analysis, and proactive resource planning to ensure stability and responsiveness.
• Troubleshoot, debug, and resolve runtime and application issues.
• Create and maintain detailed system documentation and user tutorials.
• Manage Service Desk tickets, ensuring accurate documentation, regular updates, and resolution in accordance with SLAs.
• Provide end‑user training and maintain a strong customer service focus.
• Participate in after‑hours support rotation; after‑hours, weekend, and holiday work may be required.

What the Role Contributes to the Business

• Ensures resilient, secure, and compliant IT operations.
• Reduces downtime and improves system uptime across all retail platforms.
• Enhances user satisfaction through proactive support and stable systems.
• Strengthens data integrity and business continuity through effective planning and maintenance.
• Optimizes and automates ongoing day‑to‑day business system functions.
• Supports cost‑effective and scalable IT growth aligned with Talize’s strategic goals.
• Effectively communicates all business system changes and upgrades.

Core Competencies

• Communication: Effective verbal and written communication skills for conveying ideas, collaborating, and presenting information clearly.
• Technical Proficiency: Strong expertise in Windows Server (2016–2022), SQL, POS, CRM, Barcoding, and Warehouse Inventory management systems.
• Adaptability: Ability to quickly adjust to changing circumstances and embrace new technologies, processes, or methods.
• Problem Solving: Capacity to identify challenges, analyze them, and develop practical solutions.
• Time Management: Efficiently managing time and tasks to meet deadlines and goals.
• Teamwork: Collaborating with others, valuing diversity of perspectives, and contributing to group success.
• Technical Proficiency: Proficiency in the necessary tools, software, and equipment relevant to the role.
• Critical Thinking: Ability to evaluate information and make informed decisions based on evidence and logic.
• Self‑Motivation: Taking initiative and being proactive in pursuing personal and professional development.
• Emotional Intelligence: Understanding and managing one's emotions and effectively relating to others in the workplace.
• Ethical and Professional Behavior: Demonstrating integrity, honesty, and professionalism in all interactions.

Education, Experience and Requirements

Must Have

• 5+ years of experience managing POS, Payment Terminals, and Warehouse Inventory applications in a distributed retail environment.
• Bachelor’s degree in a computer‑related field or 10 years of equivalent experience.
• Experience with SQL Server (2017–2025), including database administration, SQL scripting and query optimization, stored procedure development, and routine maintenance.
• Hands‑on experience with Windows Server (2016–2022) administration.
• Experience with Labeling/Barcoding systems (Toshiba TEC printers a plus).
• Tier‑1 and Tier‑2 Help Desk support experience (5+ years).
• Excellent communication, analytical, and problem‑solving skills.

Good to Have

• Vendor and budget management experience.
• Familiarity with Git, scripting, and SDLC best practices.
• Experience using Project Management tools.
• Knowledge of PCI Compliance and payment gateways.

Certifications (Preferred)

• Microsoft Certified Systems Administrator (MCSA) or equivalent.
• CompTIA Security+ or ITIL Certification.

Physical Requirements and Work Environment

• Role involves extended periods of sitting, using computers, servers, and peripherals; tasks require fine motor skills, attention to detail, and sustained concentration.
• Occasional standing, walking, bending, and lifting of IT equipment (up to 25–40 lbs) required.
• Work may occasionally take place in server rooms, wiring closets, or warehouse spaces, exposing to moderate noise, dust, or temperature variations.
• May require occasional travel to Talize retail stores for new store setups, maintenance, or upgrade projects.
• Regular business hours apply; after‑hours, weekend, or holiday work may be necessary during critical system upgrades, outages, or emergency support rotations.
• Requires reliable internet connectivity and access to secure systems.
• Ability to work on‑call rotational shift and provide support during off‑hours as required.

Our Commitment to Inclusion & Accessibility

Talize is an equal‑opportunity employer and is committed to fostering an inclusive and accessible environment, where all Team Members and customers feel valued, respected, and supported. We thank you for your interest in employment opportunities at Talize. Please note, only candidates who are selected for an interview will be contacted. Talize welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Information Technology

Industries

Retail, Retail Apparel and Fashion, and Retail Recyclable Materials & Used Merchandise

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