Supervisor, Support Services (Finch Reactivation Care Centre)

Overview

Humber River Health. Lighting New Ways In Healthcare. Since opening our doors in 2015 as North America’s first fully digital hospital, we remain dedicated to changing the hospital experience, the community we serve, and the world of healthcare. We serve a community of 850,000 residents in North West Toronto. Equity, inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives for our team. Humber River Health uses a custom combination of technology and clinical expertise to rebuild elements of care, making technology work for staff and physicians to give them more time with patients, reduce inefficiencies, and lower the chance of errors. Humber River Health is affiliated with the University of Toronto and Queen’s University and is committed to becoming a community academic hospital. Our Research Strategy is framed by Clinical Excellence, Optimizing Care through Technology, and Community Connection.

We’re not hoping for a renaissance—we are making it happen. Join our Environmental Services team as we work together to create a cleaner, safer work environment and patient care setting for our facility.

Position

We are currently seeking a Supervisor to join our Support Services team at the Finch Reactivation Care Centre facility. The Supervisor of Support Services is responsible for aspects of Support Services that may include Housekeeping, Portering, or Laundry and Linen across the hospital. This includes ensuring compliance with safety standards, managing financial and human resources, executing operational plans, and maintaining high standards of cleanliness, sanitation, and service delivery.

Employment Details

Employment Status: Casual

Hours of Work: Must be available for all rotating shifts, including overnights and weekends

Location: Finch Site – travel across sites as required

Labour Group: Non Union

Reporting Relationship: Manager, Support Services

Position Responsibilities

• Oversees day-to-day operations that may include cleaning standards, infection control compliance, waste disposal, patient transport and departmental scheduling.
• Develops and implements department policies and procedures.
• Supervises unionized and non-union staff, including hiring, performance reviews, progressive discipline, training, and staff development.
• Facilitates return-to-work programs and leads team meetings.
• Assist in staff scheduling to include a mix of staff based on a variety of skills, experience, and other factors.
• Strengthens teamwork within the support services team and ensures competency of Support Services staff.
• Strengthens teamwork and coordination between Command Centre staff and inpatient units throughout the hospital as they relate to patient placement, bed prioritization, and throughput.
• Monitors quality assurance programs, participates in audits, investigates service complaints, enforces safety procedures, and ensures compliance with environmental and regulatory standards.
• Performing job duties in accordance with mission, vision and values of Humber River Health.
• Maintaining all relevant standards.

Qualifications

• College Diploma or undergraduate degree in Health Administration, Environmental Services, or related field required
• Certification in Healthcare Environmental Services (e.g., CHESP) preferred
• Minimum 3 years’ experience in a healthcare environmental services leadership role
• Strong knowledge of infection prevention/control standards
• Proven leadership in unionized environments
• Budgeting and resource planning experience
• Familiarity with quality improvement processes and tools
• Excellent attendance and discipline-free record required
• Demonstrated excellent interpersonal, communication and customer service skills
• Demonstrated problem solving and organizational skills
• An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset; Humber River Health values lived and learned experiences in addressing systemic barriers and advancing inclusive practices.

Humber River Health is an equal opportunity employer and will accommodate needs under the Ontario Human Rights Code. Upon request, hiring processes will be modified to remove barriers for those with disabilities. Should any applicant require accommodation during the application, interview or selection processes, please contact the Human Resources Department for assistance.

Why Humber River Health

At Humber River Health, staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and a culture that values staff, physician and volunteer engagement. We are a member of the Toronto Academic Health Science Network (TAHSN) and are involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

Humber River Health is committed to creating an inclusive, equitable and accessible workplace that reflects the diversity of our communities. We embed equity, diversity and inclusion in our work and address systemic barriers to foster a culture where everyone feels respected, valued and empowered to contribute.

We welcome applications from individuals of all equity-deserving groups, including Indigenous peoples, racialized communities, persons living with disabilities, women, 2SLGBTQ+ individuals and seniors, recognizing that diverse identities strengthen our ability to deliver safe, innovative and compassionate care.

As an equal opportunity employer, Humber River Health complies with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. We do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital status, family status, disability, or any other protected ground. Accommodations are available throughout the recruitment process and employment. Please contact our recruitment team to discuss your needs confidentially.

This position is being posted in response to an existing vacancy at Humber River Health.

#J-18808-Ljbffr