Nurse Manager

Twig Fertility is the next generation of fertility care. Our mission is to provide our patients with the best possible experience on their fertility journey through the use of modern techniques and expertise - delivered with humanity. We believe that our patients should feel heard, supported, and empowered at every step of the process.

We are building a team of committed, enthusiastic, thoughtful people who share our vision for what reimagined, modern fertility care can look like. We are a close-knit team of clinical, laboratory and business professionals that value collaboration, passion, and leadership potential. We are optimistic, we strive for excellence, we are accountable, we challenge ourselves, and we celebrate successes. We focus more on who you are as a person than what courses or credentials you have listed on your resume.

As our Nurse Manager, you are a leader in shaping the culture of the clinic. At Twig, we are focussed on delivering a best-in-class experience throughout the entire patient journey. With you at the helm, you will lead a team of nurses who are critical to our success.

Responsibilities

• Establish and maintain clinical workflow processes, policies and procedures, and EMR documentation, working together with the clinical leadership team
• Develop an educational library for patients
• Ensure high quality and timely communication between patients and the nursing team
• Assist in the recruitment of clinical and nursing staff
• Create a robust onboarding program for new nursing staff
• Oversee the team of nurses and ensure that they are meeting their day to day responsibilities
• Manage nursing schedules including weekend and holiday coverage
• Gather and provide feedback to senior leadership on process and quality improvements ideas
• Regular nursing duties including but not limited to: procedural care, pre/post procedural care, MD team clinical care, cycle monitoring/in cycle care, phlebotomy

Ideal Candidate

• An excellent communicator with a high degree of emotional intelligence and professionalism
• Comfortable delivering bad news or sharing sensitive information
• Committed to providing person-centered, LGBTQ inclusive, trauma-informed care
• A proven leader with a passion for developing leadership skills in other people on your team
• Able to set goals and motivate others to perform and achieve them
• Empathetic and understand how to build trust and rapport with your team and patients
• Someone who is not afraid to voice their opinion, challenge ideas (including your own), and have tough conversations
• Resourceful, inquisitive and know how to find the information that you need
• Motivated by working in a new, modern, exciting work environment and want to do whatever it takes to succeed, even if it is not specifically your “job”
• Detailed oriented with strong organizational skills
• Passionate about the patient experience, fertility care, and reproductive health
• Excited by the concept of using technology, together with a human touch, to enhance the patient experience

Qualifications & Experience

• 5+ years of experience as a Registered Nurse
• Experience as a nurse in a fertility setting is considered an asset
• BLS and ACLS certificationLicensed to work as an RN in Ontario

Position includes competitive compensation with benefits.

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Health Care Provider

Industries: Hospitals and Health Care

At Twig, we are committed to creating an environment where all of our employees feel included and valued. We believe that a diverse and inclusive organization enables us to make reproductive and fertility care better for everyone. We encourage applications from racialized people, Indigenous people, persons with disabilities, people from gender and sexually diverse communities, people with intersectional identities, as well as any others who may contribute to the further diversification of ideas.

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