Senior leadership role overseeing conference & event operations
Manages Conference Service Managers, Coordinators, Concierge
Owns large-scale conferences from contract → execution
Heavy on client management, execution, forecasting, and space optimization
Key Responsibilities :
Lead and develop the conference services team
Oversee major events and conferences end-to-end
Ensure smooth execution, strong guest experience, and revenue performance
Handle forecasting, resumes, BEOs, contracts, and space usage
Work closely with Director on budgets, planning, and operations
Client relationship management + site inspections
Hiring, onboarding, training
Run weekly conference meetings when needed
Requirements :
Prior leadership experience in conference / events / hospitality
Strong organization, communication, and problem-solving
Comfortable in fast-paced, high-pressure environments
Event systems + Microsoft Office
Post-secondary education = nice to have, not critical
Perks :
Full benefits + pension match (up to 5%)
Staff meals
Travel & hotel discounts
Relocation help + optional housing
Discounts on food, spa, fitness, golf
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Assistant Director Conference Services and Catering • Banff, AB, Canada
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