Bilingual Service and Implementation Coordinator - (Mental Health)

Bilingual Service and Implementation Coordinator - (Mental Health)

Full-time, Permanent

Salary: $59K - $69K

Location: (Remote) – Must be located in Ontario

Hours: Mon-Fri (Rotating Shifts) – 10am-6pm, 11am-7pm, and 12pm-8pm (Occasional Saturdays – Approx. once a month)

Job Summary: In this role, the Service and Implementation Coordinator will provide support to existing and future agencies partnering with the organization’s new mental health support program. This role will also provide support to the program operations related to service delivery. This includes interagency clinician oversight on the platform, supporting clinicians’ professional development and communicating changes in workflow.

Perks:

• · Remote position – Work from home
• · 100% company-paid Benefits plan (after 3 months)
• · Pension plan (after 6 months)
• · 20 days’ vacation
• · Supportive team environment

Duties:

• Ensure clinicians adherence to program policies, procedures, and workflows by providing support and oversight to clinicians while on the organization’s platform.
• Provide ongoing in the moment support for participating clinicians (e.g. support meetings such as the clinician huddles, support clinician inquiries, and communicate technology and workflow updates).
• Support ongoing relationships and communications with participating agencies and organizations (e.g. support planning for monthly/ bi-monthly meetings such as the manager meetings, platform team meetings, community of practice etc.)
• Support onboarding of new clinicians by ensuring they complete all relevant trainings, access training platforms and meet with them to assess readiness for live platform.
• Work in collaboration with the Program Manager to review and meet platform, clinician and program needs.
• Review, identify and support program manual and documents update to provide clear and up-to-date guidance.
• Provide support to the Manager with operational tasks related to program service delivery.
• Establish and maintain partnerships across the province for long-term success through regular contact and engagement.
• Engage with existing partners to support and maintain relationships and offer any relevant supports.
• Work with project team to review partnership status, identify potential and engage in building partnerships.
• Escalate high priority risks, issues and queries requiring intervention to the Manager.
• Document project risks and issues; escalate to Manager, as required.
• Focus on building cross-team collaborations and identifying issues for discussion and follow-up at operations team meetings.
• Support preparation of meeting materials for councils, committee (s) and stakeholders.
• Identify policies and procedures that are required for ongoing program sustainment.
• Communicate organizational and program goals to stakeholders when necessary.
• Support in the preparation of draft materials to respond to Ministry requests, including briefing notes, submissions, and funding requests.
• Document key information (e.g. contact information, clinical hour commitment, attendance) for all participating agencies and organizations.
• Contribute as part of the Strategy Department to organizational development and planning, and to the activities and priorities of the Strategy/ Lead Agency Team.
• Focus on building cross-team collaborations and identifying issues for discussion and follow-up at operations team meetings.
• Attend and contribute to Strategy Department meetings by participating in team discussions.
• Attend and contribute to agency wide meetings.
• Facilitate and participate in events such as workshops and Annual General Meeting.
• Promote a workplace culture that is consistent with the organization's mission, vision, guiding principles.
• Foster a spirit of teamwork and unity across the organization.
• Take on tasks and responsibilities that promote the organization’s priorities where possible.

Qualifications:

• Fluently bilingual. English and French, both written and spoken, is required.
• Degree in Mental Health related field.
• Minimum of 3 years of experience in the child and youth mental health field, preferably with knowledge and understanding in clinical settings with multi-disciplinary teams.
• Demonstrated experience working with youth and communities from diverse backgrounds including working with but not limited to, Indigenous, Black, and Francophone populations.
• Experience with brief/walk-in counselling services.
• Trained in an evidence-based model of therapy.
• Experience with virtual counselling.
• Experience working in or with community mental health agencies.
• Trained in conflict resolution.

* Please note that this a unionized organization.

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