Bilingual Disability Payment Specialist

Job Description

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Location: Hybrid

Are you passionate and actively looking to contribute to the health of Canadians? Do you want to be part of our journey in developing the next greatest digital experience? As a leading provider of health benefits in Canada, Sun Life supports the health care needs of millions of Canadians. In Group Disability, our mandate is to assist our Clients, both employees and employers, in the relentless pursuit of better health.

What will you do?

• Calculate and release Disability Benefit payments
• Process and apply reimbursements from various sources such as CPP/QPP, WSIB, CSST, etc.
• Review and comprehend contractual provisions
• Assist and develop repayment plans for overpayments
• Respond proactively to client inquiries or concerns
• Handle inbound and outbound calls
• Create an environment that promotes team member accountability and autonomy
• Represent Sun Life professionally, internally and externally, and work well with partners and clients
• Identify and suggest opportunities for process improvements

What do you need to succeed?

• Bilingualism (French, English, both oral and written) is required for the frequent interactions with English and French-speaking colleagues or internal partners across Canada and worldwide.
• Strong customer service experience with a Client-focus mindset
• Tech-savvy with the ability to navigate multiple screens simultaneously and toggle efficiently between various programs and systems
• Active listening skills towards our Plan Members and Plan Sponsors
• Detail-oriented with an ability to work with numbers, as the role involves calculating payments
• Organizational and time management skills
• Thrive in a fast paced, high-volume production environment
• Able to apply critical thinking to solve complex problems
• Ability to take initiative and demonstrate sound judgement
• Resilience while taking on new responsibilities or handling difficult situations
• Commitment and excitement towards continuous learning – every challenge is a new opportunity for growth!
• Teamwork and collaboration

Notes

• Occasional overtime is required during periods with high incoming volumes in order to meet client expectations

What’s in it for you?

• Opportunities to learn new skills, grow and move into different roles
• Comprehensive training program and ongoing learning to be set up for success
• Trusting, diverse and inclusive working environments
• Supportive leadership who’s focused on your success and well-being
• Continuous improvements that focus on enhancing your work and our clients’ experience #makeadifference
• We offer a number of programs and offerings to help our Employees achieve lifetime financial security and live healthier lives, some of these include:Comprehensive benefitsPaid vacation based on experience and additional days to support family care and personal emergenciesRetirement & stock investment Pay for performance rewardOur unique Sabbatical Program gives you the opportunity to take up to 6 weeks off, every five years.Investment in not-for-profit organizations that are important to you.