Operations Coordinator

Position: Operations Coordinator
Location: Hybrid/North York
Industry: Financial Services
Employment Type: Permanent/Fulltime
Salary: $53,000 + Bonus

Company Information

One of Canada’s oldest and most respected debt solution providers. We help people get out of debt and start rebuilding their lives again. Established in 1979, Farber has over 250 employees working across Canada and has helped over 100,000+ Canadians get out of debt.
And now, we’re embarking on our next stage of innovation & significant growth. To do that, we hire experienced, enthusiastic, motivated, innovative, and customer-centric team members to play critical roles in helping us reach our ambitious goals.

Join us in better serving the growing number of Canadians who are in need of help.

Position Summary

The Ops Coordinator executes daily BAU tasks that maintain operational stability and support the Frontline and CMC teams. They ensure accuracy, documentation adherence, and timely completion of assigned workflows.
Key Responsibilities
BAU Task Execution

• Perform assigned workflows including scheduling, queue monitoring, data validation, and document preparation.
• Follow SOPs consistently and escalate deviations promptly.
• Prepare and distribute individual and shared communications.
• Maintain SharePoint content, folders, and structure.
• Process commissioner appointment packages across Canada Wide.
• Create and distribute monthly newsletters.

Communication & Coordination

• Support frontline teams with operational updates and confirmations.
• Coordinate internal communication related to assigned tasks.

Documentation & Recordkeeping

• Maintain trackers, logs, and workflow documentation.
• Suggest updates to SOPs or processes when gaps are identified.
• Support onboarding/offboarding workflows for BIA, CBB, PPSA & LT, CF, and DFL access.
• Assist with S-Drive custom forms, updates, and organization.
• Ensure full coverage when team members are away, including preparing structured handover notes.
• Raise process improvements proactively.

Ownership Expectations

• Demonstrate autonomy within assigned areas.
• Maintain current knowledge of workflows, tools, and processes.
• Identify and escalate risks or improvement opportunities.
• Own accuracy, timeliness, and end-to-end quality of deliverables.

Qualifications

• 1–3 years in operations, administration, or support roles.

Skills

• High attention to detail and reliability.
• Ability to manage multiple tasks.
• Strong communication and organizational capability.

Nice to Have / Growth Areas

• Interest in analytical or improvement paths.
• Familiarity with workflow tools or CRM platforms.

Benefits, and Perks

• Flexible work arrangements
• Generous vacation- wellness days and birthday off
• Extended health and dental coverage, plus virtual doctor services
• Employee Assistance Program and mental health resources
• Company-matching retirement savings plan
• Financial support for professional development
• Annual company events
• Exclusive access to perks and discounts

Our Culture at Farber

At Farber, we’re in the business of helping people—and this ethos extends not only to our clients, but to our employees, partners. We are committed to taking action and to deliver an inclusive, diverse, and equitable workplace that our staff experience every day. This commitment also shapes our culture, which is one of a kind and unique. We are proud to have a dedicated culture committee who organize events, and consists of staff volunteers, they hand out awards for recognition and support the many holidays in our community to celebrate our inclusive and diverse workforce at Farber.

Farber encourages applications from all qualified candidates who represent the diversity of Canada.

• If you require any accommodations throughout the recruitment process—including alternate interview formats, accessible materials, or any other accommodations—we encourage you to contact us at careers@farbergroup.com.

We thank all candidates for submitting their resume, however, only those selected for an interview will be contacted.