Job Description
WHAT IS THE OPPORTUNITY? Payments Processing & Operations center Process owner supports the day-to-day execution of payments activities related to wire processing fulfillment and investigations. The objective of the Process Owner is to reimagine and redesign the work managed within PPOC by standardizing, simplifying and automating the processes within the broader team. Success is delivering transformational changes that achieve measurable improvements in both process efficiency, client and employee satisfaction. The manager Process Owner PPOC is responsible for the design, maintenance, reduction of risk and enhancing the overall efficiency and effectiveness of payments process flows.WHAT WILL YOU DO?Performs full analysis and execution of process reviews (detailed data-based analysis, root cause identification, process mapping, controls identification, gap analysis, recommendations, implementation, documentation) to eliminate unnecessary steps and improve overall performance of PPOC payments related processes.
Identifies opportunities for efficiencies, including optimization and transformation through more effective use of enablers/ levers around AI and automation.
Anticipates operational risks and issues and tracks to resolution.
Designs and documents internal controls to mitigate risks identified through process reviews.
Promotes innovative or improved methods to achieve targets.
Raises, tracks and works to the resolution of issues/conflicts; escalates to others as appropriate.
Payments and wire related processing flow experience.
Working knowledge of BESS and RFX applications.
University degree or equivalent experience (Business / Computer Science preferred)
3-5 years experience with E2E process review, process mapping, documentation, and remediation planning
Project management and planning skills
Strong oral and written communication skills with strong collaboration and stakeholder management skills
Strong Excel skills and Powerpoint skills
Solid knowledge of implementing Controls and Risk assessment frameworks
Experience with Large data
Operational /process background with exposure to LSS (Lean Six Sigma) or process re-engineering preferred
Interest in AI solutions applied to process optimization
Change management minded
Confidence in decision making and strategic planning
Sense of urgency with ability to handle multiple demands
A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
Flexible work/life balance options
Opportunities to do challenging work
Address:
180 WELLINGTON ST W:TORONTOCity:
TorontoCountry:
CanadaWork hours/week:
37.5Employment Type:
Full timePlatform:
TECHNOLOGY AND OPERATIONSJob Type:
RegularPay Type:
SalariedPosted Date:
2026-04-21Application Deadline:
2026-05-23Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date aboveOur Employment OpportunitiesAt RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.Join our Talent Community
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Manager-Process Owner Payments Processing & Operations Centre (PPOC) • TORONTO, Ontario, Canada
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