Director, Human Resources

Job Details

Description

The Director, People and Culture will lead and develop a team of Talent Acquisition, Business Partner and Learning and Development professionals. This position will be accountable for creating the conditions for CareRx to attract and retain customer focused employees, ensure all policies, programs and systems are in compliance with all regulatory requirements, foster a supportive and engaged work environment, collaborate with senior leaders on developing a performance driven culture, lead strategic projects related to the People and Culture area, and develop learning programs that drive a positive employee and customer experience.

Why you should join CareRx
Collaborative Team: Work with colleagues who share a passion for shaping the future of senior care.
Make a Real Impact: Feel fulfilled knowing your work directly benefits others within the communities we serve.
Flexible Benefits: For eligible roles, enjoy flexible medical and dental coverage that fits your needs.
Defined Work Schedule: Offers a healthy work-life balance with predictable hours.
Focus on Care: Work in an environment where your clinical expertise takes priority — without the demands of retail pharmacy.
Supportive Culture: Be part of a respectful, inclusive workplace where collaboration, connection and shared purpose drive everything we do.
Stability and Growth: Join a well-established Canadian company with a strong foundation for job security and opportunities to grow your career.
Appreciation in Action: We recognize great work through peer-nominated awards, team shout-outs and everyday moments of appreciation.
Celebrations and Community: From cultural events to team socials and holiday fun — we make time to connect, celebrate and enjoy the moments that bring us together.

Key Accountabilities
• Talent Acquisition:
o Coach and develop a team of experienced Talent Acquisition professionals in their collaboration with leaders to understand and recruit for current and future staffing needs.
o Develop and implement innovative talent acquisition strategies tailored to CareRx in order to attract a diverse pool of qualified candidates.
o Continuously improve the processes throughout the Talent Acquisition cycle, including employer branding, sourcing, interviewing, and hiring.
o Report out actionable insights related to Talent Acquisition and utilize the data to make improvements in the process.
• Learning and Development:
o Coach and develop a team of learning and development professionals to effectively support employee, leadership and customer training and development
o Lead strategy to migrate Learning Management System to new platform and ensure all stakeholder requirements are considered.
o Ensure customer and clinical training needs are met through the creation of programs to support team members in our customers’ care homes.
o Lead design of leadership development curriculum (leader of leaders and leader of others) and ensure effective implementation of the program.
• Business Partnering:
o Coach and develop a team of HR Business Partners to effectively support CareRx leaders and employees.
o Provide balanced guidance to leaders and the HRBP team on employee relations, performance management, organizational design and succession planning to create an environment of engagement.
• Strategic Talent Management:
o Partner with senior leaders to develop and implement programs that support the CareRx strategic plan.
o Analyze workforce data and metrics to inform strategic decisions and proactively identify talent trends.
o Lead the annual Employee Engagement Survey process including communication and action planning.
o Lead the Employee OnBoarding process – design and develop a revised program based on business imperatives
o Lead all Employee Recognition programs and assess future programs for fit with culture.
o Lead wellness program development and communication to the organization.
• Compliance:
o Lead all health and safety initiatives and through the HRBPs, ensure all locations are in compliance with provincial requirements.
• Best Practices:
o Keeps up to date on trends, best practices, and new technologies across the People and Culture space; applies this knowledge to communicate changes in policy, practice, and resources to People and Culture team and senior leadership.

Qualifications
• Education:
o Bachelor’s degree in Human Resources, Business Administration, or related field; Master’s degree preferred.
o CHRL preferred.
• Experience:
o Minimum of 15 years of progressive human resource management roles, with experience leading managers and multi-vertical teams required.
o Partnering with leaders on organizational and job re-design.
o Launching and communicating new programs and initiatives and building change mgt and communication cascades to support.
o Designing and implementing talent pool reviews and succession planning processes.
o Leading teams of talent acquisition and learning professionals.
o Facilitating large group meetings and education sessions.
o Manufacturing experience or an understanding of LEAN principles would be preferred.
• Skills:
o Proven ability to coach and develop multiple teams – able to role model desired performance management behaviours and hold teams accountable to business results.
o Exceptional interpersonal, oral/written communication, and persuasion skills.
o Ability to de-escalate difficult situations and find positive solutions.
o Ability to lead and influence across all levels of the organization.
o Understand how to prioritize multiple projects and initiatives while managing the day-to-day aspect off the team.
o Ability to use data to create actionable insights and implement improvements.
o Ability to partner with leaders and employees across all verticals of the People and Culture team

Location: 320 Bay Street, Toronto, Ontario 1-2 days a week in office
Opportunity: This is a current existing position
AI Disclosure: CareRx does not use AI to screen candidates
Hiring Target Range: 150,000-160,000

Application Process
CareRx is committed to employment equity and a diverse, inclusive workplace where everyone can thrive. We welcome applicants of all abilities and will provide accommodations upon request throughout the selection process.
All applicants must successfully pass satisfactory background screening which can include depending on role, Criminal Record Check, Credit Check, Driver’s Abstract, Education Verification, Current Professional Registration and Referencing. Background screening will be completed after an offer of employment has been extended and accepted.

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