Restaurant Server

What an exciting time to weave a new fabric into the vibrant neighbourhood of downtown Toronto!

Say hello to Canopy by Hilton Toronto Yorkville! Canada’s first Canopy by Hilton.

Canopy by Hilton, Hilton's first lifestyle brand, is a place in the neighbourhood to relax and recharge, offering simple guest-directed service, comfortable spaces, and thoughtfully local choices.

Culture is key at Canopy, with team members known as “friendly enthusiasts,” that engage guests, always going above and beyond, to make stays memorable and thoughtful. Relationships with area partners showcase Canopy’s expertise in local know-how, crafting unique experiences tailored for every guest.

Attention to detail and an energetic environment ensures Canopy’s “Positively Yours” service culture is a kept Brand promise, delivering a consistent “Positive Stay,” where memories are made, and comfort is guaranteed.

Canopy by Hilton Toronto Yorkville is a183-room hotel with a restaurant, street-level café, and over 3500 sq ft of meeting space, located in one of the most exclusive and sought-after areas of downtown Toronto, Canada.

Position Title: Server/ Food and Drink Enthusiast

Reports To: Director, Food and Beverage/Lead Food and Drink Enthusiast

Position Status: This posting is for a current job opening.

JOB OVERVIEW

Provide fast and courteous food and beverage service to guests and ensure the quality of food and beverage presentation per established standards.

Duties and Responsibilities

• Greet all guests and take beverage and food orders promptly and professionally. Follow the steps of service.
• Prepare food and beverages for service to hotel guests and present food according to established health and presentation standards.
• Clear and clean tables promptly and efficiently. Clean and/or wipe down tables, chairs, walls, windows, mirrors, and floors as necessary.
• Perform side-work and any other opening or closing duties as required. Ensure that wait staff stations are clean and maintained throughout the shift.
• Alert Outlet Management of any service and/or safety issues. Make appropriate service recovery gestures according to established guidelines to ensure total guest satisfaction.
• Must be able to make cocktails, pour wine, work behind the bar when required, and have wine and cocktail knowledge.
• May receive guest payments and process transactions as outlined in the cash and charge procedures as needed.
• Perform other duties as assigned, including moving furniture, banquet duties, and setup/tear down for special events. In carrying out your duties, you will follow all Company and Brand Standards.
• Occasionally will be required to conduct or assist in the in-room dining operations.
• When required, setting up and executing our signature Evening Tasting Activation.
• May perform bar duties, including set-up and tear-down.

QUALIFICATIONS AND REQUIREMENTS

Basic reading and writing. Food service experience with general knowledge of restaurant operations.

This job requires the ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds
• Remain stationery for extended periods of time.
• Moving about the restaurant
• Handling food objects: plates, trays, glasses, etc.
• Bending, stooping, kneeling

Other:

• Communication skills are utilized for a significant amount of time when interacting with guests, wait staff, cooks, and supervisors.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• Reading and writing abilities are utilized often when taking orders, completing paperwork, etc.
• Basic math skills are frequently used when handling cash and credit.
• May be required to work nights, weekends, and/or holidays.

Work Area: Kitchen and F&B Outlet(s)

Health and Safety

• Follow safe work procedures as outlined in Departmental Policy and Procedures manuals, including the use of personal protective equipment.
• Know and comply with all Occupational Health & Safety regulations, as per the Occupational Health and Safety Act and Ministry of Labor.
• Report all injuries or illnesses to a supervisor or manager immediately.
• Participate in the Joint Health and Safety Committee by bringing health and safety concerns or issues to the attention of the committee.

WHY JOIN US:

• Health, Dental, and Vision benefits
• Discounted On-site Parking
• Discounted and Complimentary employee meals
• Discounted Hotel Room Nights (Hilton Worldwide)
• Hilton University access
• Tuition Reimbursement
• Perkopolis
• GoodLife – Discounted membership
• Employee engagement and appreciation events

ACCESSIBILITY & ACCOMMODATION:

Job Posting – Canopy by Hilton Toronto Yorkville Hotel is committed to an inclusive, accessible recruitment process. Accommodation is available upon request for all stages of the selection process.

Communication (i.e.) booking an interview – If you require any accommodations during the interview process, kindly let us know in advance, as we are committed to an inclusive and accessible recruitment process.

About Hilton:

One of the world’s largest, fastest-growing hospitality companies representing

27 Brands, 143 countries and territories, and more than 9,200 properties worldwide…and counting!

Hilton’s vision is to fill the earth with the light and warmth of hospitality.

Recognized for a culture of belonging:

2021 Ranked #1 on the Diversity Inc’s Hall of Fame list of Top 50 Companies for Diversity

2022 World’s Most Valuable Hotel Brand, Brand Finance Global 500

2022 Best Workplaces for Women

2025 Ranked as #1 World’s best workplace by Great Places to Work

Since being founded in 1919, Hilton has been a leader in the hospitality industry and remains a beacon of innovation, quality, and success. This continued leadership is the result of Team Members staying true to the brand’s Vision, Mission, and Values.

Specifically, we look for team members who demonstrate these Values:

Hospitality - We're passionate about delivering exceptional guest experiences.

Integrity - We do the right thing, all the time.

Leadership - We're leaders in our industry and in our communities.

Teamwork - We're team players in everything we do.

Ownership - We're the owners of our actions and decisions.

Now - We operate with a sense of urgency and discipline.

Brighter Together. We are Hilton. We are Hospitality.

About Easton’s: The Easton’s Group of Hotels has grown into a major force in the hospitality and service industry across Canada. Its flagship hotels include industry–renowned brands such as Marriott/Starwood, Hilton, and IHG. With a dynamic leadership team and an abiding passion for excellence, the company is aggressively expanding to new locations with diverse offerings for demanding business and leisure travelers.

In the highly competitive hotel industry, Easton’s Group’s core advantages are prime locations, premium quality, and superb service. Every Easton’s Group hotel is located to cater to the needs of its clientele while being on the cutting edge of offering the best advantages to its guests. Whether it’s the downtown Toronto hotels that are just steps to major offices, banks, subways, theatre, and cultural hotspots, or the Vaughan properties that are close to the area’s main tourist attractions like Canada’s Wonderland or Vaughan Mills Shopping Centre.

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.