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Head of Customer Success - Crypto SaaSThe Crypto Recruiters • Toronto, ON, Canada
Head of Customer Success - Crypto SaaS

Head of Customer Success - Crypto SaaS

The Crypto Recruiters • Toronto, ON, Canada
30+ days ago
Job type
  • Full-time
Job description

The Tech Recruiter I SaaS I AI I Cybersecurity

Own retention and expansion. Build a CS machine that drives growth, reduces churn, and makes implementations repeatable.

  • Establish CS operating cadence (weekly renewals/risk review, monthly exec reporting).
  • Implement a churn/retention system: health scoring, churn taxonomy, renewal playbooks.
  • Standardize onboarding + implementation handoffs with clear “time-to-value” milestones.
  • Clarify ownership between CS vs Support vs Founder‑AM.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Customer Service and Project Management

Industries

Blockchain Services

Location: Toronto, Ontario, Canada

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Head of Customer Success - Crypto SaaS • Toronto, ON, Canada

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