Mortgage Renewal Specialist

Who we are:

Fairstone Bank and its family of brands are united in delivering innovative, accessible and reliable financial solutions that enable Canadians to reach their goals. Over the years, our brand family has grown. In 2024, Home Trust Company, Home Bank and Oaken Financial became part of the Fairstone Bank family of brands, alongside Fairstone, Eden and Fig.

Together, we are the leading alternative lending bank in Canada. We have the collective experience and expertise to better serve our customers and foster our partners’ growth. With a diverse suite of products—residential and commercial mortgages, consumer deposits and GICs, credit cards, retail and automobile financing, personal loans and digital lending—we offer financial solutions tailored to all Canadians, including newcomers, small-business owners, smart investors and savvy consumers.

Backed by nearly a century of lending experience through its legacy companies, Fairstone Bank and its brand family are proud to be Canada’s leading alternative lending bank.

Home Trust : Home Trust Company has developed a track record of success as Canada’s leading alternative lender, employing nearly 800 people in our Toronto headquarters and branches across the country. Building on the demonstrated strength of its core residential mortgage lending business, the Company also offers complementary lending services, as well as highly competitive deposit investment products, through Oaken Financial. Our culture has been shaped by the passion and integrity of our people.

Join Home Trust as a Mortgage Renewal Specialist, and be part of our talented and growing team!

About the role:

Identify clients’ needs, negotiate mortgage rates, recognize up sell opportunities, and recommend HTC refinancing solutions to satisfy our clients and retain business. The incumbent will proactively follow up with clients for signed renewal agreement and supporting documents, and will routinely interact with borrowers, other members of the renewal team, call centre, brokers, underwriting staff, legal /collection departments. Accuracy and meeting deadlines are critical to this position.

In addition:

• Proactively contact all Mortgage Renewal clients in an effort to secure renewal/early renewal

• Achieve all specified departmental and individual performance goals and objectives regarding various renewal types

• Negotiate renewal mortgage rates within own discretion to achieve specified rate spread for HTC

• Maintain accurate and detailed notes to ensure clarity between borrower & HTC

• Review renewal files 30-90 days prior to maturity

• Proactively develop, strengthen, and maintain relationship with borrower

• Review credit reports and FICO scores for each file to verify we are offering correct rate

• Effectively identify sales potential, by way of refinancing current mortgage balance, and/or consolidating current secondary financing, or outstanding debts

• Challenge/negotiate rates without compromising service and profitability

• Must know all HTC products to recommend feasible solutions to satisfy client needs

• Remain current and informed on our competition to retain the business

• Offer Life Insurance for each renewal

• Identify possible workout solutions in case of job loss/ illness

• Manage rate spread as specified

• Maintain current client information as applicable e.g., telephone numbers, employment details

• Achieve all specified departmental and individual goals for referrals, Life Insurance accepted applications

• Evaluate and analyze documentation supplied by client and broker (e.g., BP set up, FN8X accurate and complete) to ensure its authenticity and compliance with all aspects of Home Trust Company’s policies and guidelines per delegated authority matrices and applicable compliance obligations, including Underwriting policies and lending guidelines, Privacy, Anti-Money Laundering/ Anti-Terrorist Financing and internal Anti-Fraud Policy requirements

• File Unusual Transaction Reports as applicable to fulfil individual employee obligations to detect and deter financial crimes activity

This is a temporary 12-month contract role.

What we’re looking for:

• Post-secondary degree or diploma in related area or discipline; University degree in related discipline an asset

• Additional relevant accreditation(s), certification(s) are strong assets

• 1-3 years of experience in a similar role

• Current knowledge of regulations regarding mortgage lending and familiarity with both conventional and government mortgage policies an asset

• Experience in both insured and uninsured lending space

• Strong organizational, time-management, research/ analysis, and attention to detail

• Strong interpersonal relationship building and listening skills

• Proven ability to work both independently and collaboratively within a team environment

• Effective written / verbal communication, and professional maturity

• Consistently demonstrates and reinforces organizational values

What you’ll love about working here:

• Award-Winning Culture: We’re proud to be recognized as a and one of by Canada’s Top 100 Employers.

• Work-Life Balance: Enjoy flexibility with our hybrid work model designed to support your lifestyle.

• Time to Recharge: Generous vacation based on your role, statutory holidays, plus 6 wellness days to prioritize your well-being.

• Exclusive Perks: Discounts from top retailers via WorkPerks, plus location-based perks like gym memberships and Toronto Bike Share.

• On-Site Fitness: Gym access at our London and Montreal offices.

• Continuous Growth: Education Assistance Program and Fairstone Academy for training and skill development.

• Family Support: Parental leave top-up program to help you during life’s big moments.

• Community Impact: One paid volunteer day to give back to causes that matter to you.

What you can expect - pay & process:

• Expected base salary range is $50,000 - 60,000$ per year.

• This posting is for an existing vacancy within our organization.

• Artificial intelligence may be used in parts of the recruitment process.

• All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

If what you read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for first stages of the interview process.

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