Company Information
Farber is one of Canada’s oldest, largest and most respected debt solution providers. We help Canadians get out of debt and start rebuilding their lives again. Established in 1979, Farber has almost 300 employees working across the country and has helped well over 100,000+ Canadians get out of debt.
And now, we’re embarking on our next stage of transformation & significant growth. To do that, we are hiring experienced, enthusiastic, motivated, innovative, and client-centric team members to play critical roles in helping us reach our ambitious goals.
If this sounds exciting to you, come join us to better serve the growing number of Canadians who are in need of financial help.
Position SummaryKey Responsibilities
Process Strategy & Governance
Own and continuously evolve assigned processes across the enterprise.
Establish performance standards, KPIs, controls, and audit mechanisms.
Provide oversight across the improvement lifecycle
Advanced Process Optimization
Lead redesign and re-engineering of cross-functional workflows.
Develop future-state blueprints aligned with organizational goals.
Identify and quantify business value (efficiency, quality, cost, experience).
Requirements Leadership & Solution Design
Drive enterprise-level discovery, scoping, and prioritization activities.
Translate business goals into clear requirements, user stories, and epics.
Partner with PMO, IT, and Product/Platform teams to ensure solutions are feasible and aligned.
Portfolio & Backlog Management
Support the maintenance and execution of a prioritized improvement backlog for the process domain.
Shape roadmaps and sequencing based on capacity, value, and risk.
Influence cross-team prioritization
Coaching & Enablement
Mentor Process Owners and junior analysts.
Develop standards, templates, and best practices for the discipline.
Qualifications
5–8 years in Business Analysis, Process Ownership, Continuous Improvement, or similar.
Demonstrated experience leading medium–large process initiatives or re-engineering efforts.
Strong familiarity with Agile, Lean, and process optimization frameworks.
Skills
Advanced process analysis & redesign
Stakeholder management across senior layers
Roadmap & backlog ownership
Data-driven decision-making
Change management & communication
Ability to influence without authority
Nice to Have
Product Owner training (PSPO, CSPO, etc.)
Lean Six Sigma Green/Black Belt
Experience championing enterprise governance or operating models
Senior Process Owner • North York, Ontario, Canada
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