Service Team Member

Service Team Member – Michaels Stores

Store – TOR-AJAX, ON

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with omni‑channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in the truck unload, stocking, and planogram (POGs) processes.
• Responsible to complete merchandise recovery and maintenance, including the merchandise return / go‑back process and general store recovery to ensure a well‑merchandised and in‑stock store.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements; execute company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other team members.
• Cross‑trained in Custom Framing selling and production.
• Other duties as assigned.

Preferred Knowledge / Skills / Abilities

Retail and / or customer service experience preferred.

Physical Requirements

Legal Requirements

Applicants in Canada must satisfy federal, provincial, and local legal requirements. Michaels requires all team members in this role to be at least 16 years of age or older.

EEO Statement

Michaels is an Equal Opportunity Employer. We are here for all team members and all customers to create, innovate and be better together.

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