Technical Support Engineer

Technical Support Engineer

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions : gender, LGBTQ+, abilities, ethnicity and generations.

Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

In line with global product strategy and local Occupational Health and Safety (OHS), provide technical assistance to internal and external customers and ensure timely and cost-effective support in accordance with standard processes, procedures, and safety guidelines.

Support Sales organization by providing the optimal technical solution to meet customer needs.

Your responsibilities

• Offers technical advice and provides comment on enquiry specifications for customers / channels / Sales Engineers with regard to ABB Variable frequency drives / systems / applications and PLC.
• Provides technical support over the phone, during the technical meeting and product presentation.
• Performs analytic and diagnostic studies to determine most suitable technical solution to meet customer needs.
• Proposes technical solutions for simple to complex drives and PLC enquiries.
• Prepares and delivers technical presentations and demonstrations for both internal staff and customers on complex product issues.
• Offers product / solution / service related training for ABB Variable frequency drives and PLC.
• Executes wrap-up and follow-up (when needed) of support cases, in a timely manner.
• Plans and executes work as per first-time right approach with customers, and ensures the job is done on time and as per quality standards.
• Identifies improvement needs and potential solutions for them in the ways of working and the products in question and drives improvement actions in their own area of responsibility.
• Acts as a technical consultant for system-level / application specific issues in their own specific area of expertise.
• Ensures learnings from ongoing support cases are used to create / update knowledge documentation.

Your background

• Electrical engineering degree or electronic college degree with a minimum of 5 years of experience in AC & DC Variable Frequency Drives (VFD) and Programmable Logic Controller (PLC)
• Good factory automation and electrification best practice knowledge.
• Good industrial fieldbus communication protocol knowledge.
• Written and spoken (English). French an asset.
• High customer focus.
• Teamwork oriented and demonstrate high level of initiative, problem solving, information seeking and eager to learn.
• Good sense of urgency and ownership.
• Good knowledge of Microsoft Office suite. Microsoft Power platform knowledge an asset

Benefits

• Retirement plan
• Accident insurance
• Healthcare plan
• Wellbeing program

More about us

We look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.

abb.com. For the 8th year in a row, ABB Canada has been recognized as one of Canada's top employers by Forbes Magazine. Also named as Canada's Top 100 Employers, Montreal's Top Employers, Canada's Top Employers for Young People, Canada's Greenest Employers and in 2021 Best Candidate Experience Award (CandE Award), ABB's culture and commitment are to provide a caring workplace where everyone collaborates, feels valued, respected, included and support-ed.

Also committed to ensuring that all policies and practices respect the Employment Equity Program, we aim for our workforce to be truly representative of the four designated groups;

women, aboriginal people, members of visible minorities, and / or persons with disabilities. ABB will provide reasonable accommodation to the applicant with disabilities and encourage appli-cants to self-identify in the application process.

ABB's Military Reservist Policy offers Canada's Reserve Force members the flexibility to undergo military training and activities while maintaining job security, seniority, pay, benefits, and privileges as ABB employees, including up to 15 paid working days per year for training, as well as extended leave for operations both in Canada and abroad, ensuring seamless career integration with our nation's defense forces. #LI-Hybrid