Housing Services Associate

Who We Are

Simon Fraser University is a leading research university, advancing an inclusive and sustainable future. Our purpose – the essence of SFU – is to create and connect knowledge, learning and community for deeper understanding and meaningful impact. We are committed to fostering excellence, innovation, belonging and community in all that we do.

SFU's Residence and Housing department is an integral part of SFU's academic and educational programs and services. The unit supports the academic mission of SFU and Student Services by creating purposeful and intentional communities that emphasize academic support, success, and leadership development through programs and services.

Providing market priced living and learning environments that are safe, clean, sustainable, attractive, well maintained, comfortable and welcoming. Ensuring financial stability, service viability, and effective management and administration of the operations. Providing updated technology and data driven services that meet the needs of Residence and Housing students and users in a responsive, timely, courteous, efficient and effective manner.

About the Role

Acts as the first point of reference for all clients to provide high levels of customer service related to residence living and guest accommodations. In accordance with university policies and department procedures, responds to inquiries and problems regarding student and guest concerns, applications, reservations, maintenance requests, payments, lost keys, mail and room selections. Receives and processes payments for all services and materials supplied through Residence & Housing, and is responsible for maintaining accurate student and guest records.

Full Job Description

Qualifications

High school graduation and training of moderate duration (equivalent to one semester) in word-processing and database applications, and in office practices. 3 years of experience. An equivalent combination of formal education, certificate / program of study and experience is acceptable.

• Excellent interpersonal and customer service skills.
• Teamwork.
• Excellent analytical reasoning, good judgment, problem solving, and organizational skills.
• Ability to prioritize work, multitask and work in a fast paced environment.
• Excellent communication (oral and written) skills.

What We Offer

At SFU, our goal is to ensure our people are valued and supported by promoting a healthy work-life balance, professional growth and development, as well as a safe and respectful workplace. We offer temporary employees who belong in the Canadian Union of Public Employees (CUPE Local 3338) :

Additional Information

The assignment end date is September 30, 2026. Priority will be given to qualified registered SFU students who must submit a Spring 2026 class schedule with their application. This is a part-time position working 42 hours biweekly. Days / hours of work are Friday to Saturday 4 : 00pm to 11 : 30pm and Sunday 9 : 00am to 4 : 30pm. There is 1 position available.

Please include your cover letter, resume and class schedule in one attachment.

SFU is an equity employer and strongly encourages applications from all qualified individuals including women, Indigenous Peoples, visible minorities, people of all sexual orientations and gender identities, persons with disabilities, and others who may contribute to the further diversification of the university.

We are committed to ensuring that the application and interview process is accessible to all applicants. If you require any assistance or accommodations, please contact pei_reception@sfu.ca.

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