Customer Service Representative- Supply Chain

Ref ID: 05050-0012282771

Classification: Customer Service Representative

Compensation: DOE

This is your chance to work for one of your favourite brands. Free parking (Victoria Park and Sheppard) and easily accessible by TTC, the Bilingual Customer Service- Supply Chain might be the right role for you. This long term contract opportunity offers a flexible hybrid schedule, enjoy home days, office days as well flexibility in shifts. The Customer Service Representative must be fluent in both English and French verbal and written.

C'est une occasion de travailler pour l'une de vos marques préférées. Le poste offre un stationnement gratuit (Victoria Park et Sheppard) et est facilement accessible par le réseau TTC. . Ce contrat à long terme offre un horaire flexible hybride. Vous pourrez profiter des jours de travail à la maison, au bureau. Le représentant du service à la clientèle doit parler et écrire couramment le français et l'anglais.

Essential Duties & Responsibilities of Customer Service Representative- Supply Chain:

• Respond to calls and emails to provide first level customer service for stores, resolves issues working within the Call Centre Key Performance Indicators (KPI’s) and escalates issues to the appropriate person or department.

• Utilize internal tracking systems to track calls and emails.

• Identify recurring issues to determine and document possible solutions and assist with resolutions.

• Collaborate with internal departments to resolve issues with focus on service level agreements.

• Maintain knowledge regarding current marketing programs, Distribution Centre issues, and Shoppers Drug Mart and Pharmaprix Customer Service initiatives to provide insightful responses.

• Work flexibly, including some weekends and statutory holidays.

• Bilingualism (English & French) an asset

Job Requirements:

• Work experience in supply chain, retail operations, distribution and/or completion of Secondary School.

• Detail oriented with good time management skills.

• Ability to communicate with empathy and respect in a clear and concise manner with colleagues across the business including senior leaders.

• Ability to work well independently and also collaboratively with people to solve problems.

• Ability to problem solve and make connections of inter-related work process to find solutions.

• Experience with Microsoft office suite: Word, Excel, Outlook and PowerPoint to produce reports, documentation and presentations.

• Knowledge of logistic procedures in a retail call centre environment.

• Bilingualism (English & French) an asset

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity – even on the go. https://www.roberthalf.ca/en/mobile">Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.

Questions? Call your local office at 1.888.490.4154. All applicants applying for Canadian job openings must be authorized to work in Canada.

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