Job Title : Data Entry CustomerService
Overview :
We are seeking a detailoriented and reliable individual tojoin our team as a Data Entry Customer Service. In this role youwill be responsible for accurately entering customer data into ourdatabase and providing exceptional customer service.
The idealcandidate is highly organized possesses excellent communicationskills and can work effectively in a fastpacedenvironment.
Responsibilities :
- Accurately input and update customerinformation in company databases and systems.
- Respond to customer inquiries via phone email and chatproviding prompt and courteous service.
- Resolve customer issues and complaints escalating toappropriate departments when necessary.
- Maintain detailed and accurate records of customerinteractions and transactions.
- Verify andcorrect data to ensure accuracy and consistency.
- Assist in generating reports and extracting relevant dataas required by the management team.
- Collaborate with other departments to ensure seamlesscustomer service and data integrity.
- Performregular data quality checks and audits to identify and rectifydiscrepancies.
Qualifications :
- High school diploma or equivalent; additionaleducation or training in customer service is a plus.
- Excellent communication skills both verbal and writtenwith a clear and professional phone demeanor.
- Strong active listening skills and the ability toempathize with customers to understand their needs andconcerns.
- Proficiency in basic computerapplications and data entry with the ability to navigate multiplesoftware systems simultaneously.
- Ability towork independently with minimal supervision and as part of a teamin a fastpaced environment.
- Flexibility towork varied shifts including evenings weekends and holidays asneeded.
Benefits :
- Competitive salary.
- Health dental and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off and holidays.
- Opportunities for professional development and careergrowth.
- Supportive and inclusive workenvironment.
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