Program Manager

Job Summary :

The Senior Program Manager will oversee a portfolio of projects related to the OLIS-MORE portfolio, ensuring successful and on-time deployment of clients. This role involves managing issues, risks, and service change requests, engaging with clinical healthcare sites and stakeholders, and working closely with various teams to support deployments. The ideal candidate will have extensive experience in project management, particularly in electronic health-related projects and lab information systems.

Location : Toronto, Ontario, Canada

Responsibilities :

• Manage multiple aspects of OLIS direct integration projects, ensuring onboarding activities meet clients business requirements on time, scope and budget.
• Engage with clinical health care sites and stakeholders; handle client relationships to manage expectations.
• Proactively identify potential risk events and issues and develop mitigating strategies.
• Work with the OLIS development team to provide stakeholder feedback and business requirements.
• Collaborate with other teams to support deployments / clients.
• Articulate and prioritize issues and risks and recommend mitigation strategies.
• Facilitate training of end-users and distribution of materials and job aids; develop documents and support materials as required.
• Use appropriate strategies and actions to overcome resistance to change.
• Ensure pre go-live readiness : technical, configuration, conformance obligations and any workflow modifications.
• Develop project status reports, deployment reporting / tracking, and maintain status reporting logs.
• Update and monitor project document repository.

Required Skills & Certifications :

Preferred Skills & Certifications :

Special Considerations :

Scheduling :