Assistant Manager, Auto Service Centre

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share.

With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

We are currently hiring an Assistant Manager, Auto Service Centre (ASC) based out of our Kelowna Automotive Service Centre.

As an Assistant Manager , you'll lead and manage a team to achieve health and safety, financial, productivity, customer experience, risk management, and engagement objectives.

Your responsibilities will include supervising daily Auto Service Centre operations, providing hands-on supervision, coaching, and customer assistance.

In this role, you'll promote and implement BCAA's corporate initiatives, standards, and practices, aiming to foster positive brand impressions and lasting customer relationships.

Who you are :

You’re a strong people leader. You enjoy coaching and mentoring team members and helping people succeed in their careers.

You create a workplace that inspires and motivates your team to do their best work.

You have our Members’ best interests at heart, providing outstanding client relations and personalized service to meet their needs.

You have the initiative and drive to see the big picture to help shape BCAA’s business and sales growth.

You’re highly organized with excellent problem solving and decision-making skills.

You thrive in a fast-paced environment where every day is different.

What you’ll do :

Build and coach a hardworking sales and service team, encouraging a positive and productive work environment. Set clear expectations, hold team members accountable, and celebrate successes.

Partner with internal teams for recruitment and performance management.

Effectively communicate company goals and ensure team and individual objectives are aligned. Develop and support personal development plans for continuous improvement and succession planning.

Lead your team in adhering to all health & safety policies and procedures, identifying and mitigating hazards, and encouraging a safe work environment through regular meetings, PPE enforcement, and safe work practices.

Lead the sales and service team to achieve financial and productivity goals through new business acquisition, customer retention, optimized staffing, efficient operations, and timely service delivery, ensuring brand loyalty and exceeding customer expectations.

Coordinate auto service center operations, document processing, and customer interactions, ensuring compliance with policies, leading financial controls, upholding risk management practices, and addressing potential issues to minimize errors and omissions.

Collaborate with internal departments to identify and implement business-building opportunities, while growing BCAA's community profile through sponsorships, local initiatives, and sustainability efforts.

Deliver outstanding customer service by greeting clients, scheduling appointments, and providing repair recommendations. Maintain positive relationships, finalize sales, and follow up with customers after service completion.

Collaborate effectively with technicians by providing accurate information for diagnosis and repairs. Handle scheduling systems, ensure smooth shop operations, and perform service advisor duties as needed.

Maintain a deep understanding of BCAA products, policies, and systems. Stay current with industry trends, competitor offerings, and attend required training to continuously improve your knowledge.

What you bring :

You have completed your high school diploma and post-secondary Diploma or Degree in a relevant field (or an equivalent combination of education and experience).

A minimum of two to three years’ of sales and service experience in the automotive industry, of which at least two years are within a supervisory role.

Comfortable using technology, including intermediate knowledge of MS Office Suite (Word, Excel, PowerPoint, Outlook).

Solid track record of working in a dynamic and sales quota driven environment.