Receptionist

Job Description

Responsibilities

• Guest and relationship management
• Greet & welcome all internal and external visitors and direct to meeting rooms accordingly.
• Assist guests with coats, luggage, refreshments, wireless networks, etc.
• Direct and resolved inquiries received by internal and/or external clients.
• Swift and courteous acknowledgement and action of all incoming emails from staff.
• Proactive coordination with staff regarding visitors, meetings and meeting requests according to boardroom availability.
• Ensure the reception area/office is well maintained

General conference center

• Proactively resolve and manage meeting room conflicts as they arise
• Collaborate with the Facilities Operations Team for Conference room bookings with configurations
• Work in conjunction with Conference Services Team with scheduled and/or impromptu meeting requests

Administrative Support

• Support the Office Services team with various administrative submissions
• Maintaining Office Services information system and resources updated accurately and timely
• Maintaining tracking lists and statistics updated using Word, Excel and PowerPoint
• Support and assist in maintaining the Intranet updated with accurate information
• Provide back up support for invoices, mail services and binding of reports
• Co-manage building security passcards for both internal and external clients
• Assist with coordinating team events

Other duties

• Other duties as assigned

Qualifications & Requirements

• Minimum 5 years’ experience as a corporate receptionist or senior administrative support role in a busy and corporate environment
• Experience of handling multiple requests, managing telephone lines and conference room bookings.
• Excellent verbal and written communication skills
• Strong attention to detail and accuracy
• Strong interpersonal and communication skills
• Polished, high-end demeanor, demonstrating tact, diplomacy, composure and discretion
• High degree of professionalism along with a strong work ethic, "will do anything" attitude with flexibility to support requests outside of consideredjob scope
• Demonstrates superior self-organization and prioritization of responsibilities and assignments
• Strong team player and works well with others by sharing responsibilities productively
• Proficient user of Microsoft Office tools and Microsoft Outlook
• Utilizes problem-solving skills in a deliberate and well-considered manner to resolve issues
• Post-Secondary Education required