Change Manager

Description

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Job Title

Change Manager (L10) – Technology & Transformation

Job Summary

You will lead end-to-end change management for moderately complex, technology-driven initiatives, ensuring colleagues are aware, ready, and able to adopt change through strategic planning, data-driven insights, and leadership influence.

Department Overview

The Change Management, Communications, and Colleague Experience (CCCE) Team within Global Technology & Solutions (GTS) works to inspire, drive, and sustain change and colleague excellence by fostering a culture of engagement. Informed by insights, we deliver strategic value through transparent and engaging communications, application of targeted change management practices, and dedicated colleague support.

As part of the Change Management team, you will be a strategic partner leading end-to-end change management activities throughout the initiative life cycle of moderately complex technology-driven initiatives. You will drive value by ensuring colleagues are aware, ready, and able to adopt change to achieve outcome-focused success. Working alongside senior leaders and cross-functional teams, you will influence decisions by leveraging data insights and change expertise.

Breadth & Impact

• Requires deep change management expertise, with the ability to apply best practices across complex technology initiatives while understanding related business, colleague, communications, and operational impacts

• Leads change workstreams for complex initiatives and programs

• Acts as a subject matter expert and advisor across stakeholder groups

• Impacts business outcomes through adoption, readiness, and sustained change

• Solves complex problems; leads efforts or partners with others to develop and implement new solutions

• Uses sophisticated analytical thought to exercise judgement and identify solutions

• Communicates difficult concepts; converts information to compelling business context and advice; influences and gains alignment across senior stakeholders

• Works autonomously as the lead and guides others within area of expertise

• Reports to a Senior Manager or above

• Acts as the change management lead for high risk, strategic and regulatory projects or programs

What You’ll Do

Develop Stakeholder/Persona Expertise

• Develop a deep understanding of GTS Segment and Personas within your portfolio

• Contribute to the maintenance and enhancement of the Persona database to help strengthen team capabilities

• Understand business context and anticipate stakeholder needs to support adoption of the change, tailoring approach and tactics to achieve outcome-based results

• Stay informed of emerging issues, trends, and evolving regulatory requirements and assess potential impacts

Lead Change Strategy

• Develop and execute end-to-end change strategies aligned to business outcomes

• Conduct impact, readiness, and risk assessments to inform delivery approach

• Define and track adoption metrics with business partners

• Adhere to Enterprise Change frameworks and methodologies including the monthly Change Management Tool data quality

• Integrates knowledge of change management methodology with the overarching business strategy and project / program strategy to recommend and implement effective change management interventions, across multiple stakeholder groups

Influence Senior Leaders

• Act as a trusted advisor to senior leaders, influencing decisions without formal authority

• Translate people-related risks into business impact (e.g., timeline, cost, regulatory)

• Drive alignment across multiple stakeholders in a matrixed environment

• Consults with senior stakeholders to ensure change management is meeting the needs of the business and project / program

• Lead, motivate and develop relationships with internal and external business partners / stakeholders to develop productive working relationships.

• Facilitate Change Forums/Change Working groups to support change approach including change adoption risk identification, action planning, and remediation efforts

Develop Tailored Change Plans

• Build and execute integrated communication, engagement, and training strategies

• Ensure change activities are outcome-focused, aligned to culture strategy activation, and tied to behaviour change

• Partner with project and product teams to embed change into delivery

Leverage Data & Insights

• Analyze data to assess readiness, adoption, and sentiment

• Translate monthly roadmap data insights into actionable dashboards including recommendations for leadership

• Monitor progress and adjust strategies to improve outcomes

Drive Adoption & Sustainment

• Lead go-live readiness and post-launch sustainment activities

• Ensure transition to business-as-usual is successful and measurable

• Identify and manage change saturation and competing priorities

Employee/Team

• Participate fully as a member of the team, support a positive work environment that promotes service to the business, quality, innovation and teamwork and ensure timely communication of issues/ points of interest

• Provide thought leadership and share industry knowledge within your area of expertise, while supporting knowledge transfer across the team and business unit

• Participate in personal performance management and development activities, including cross training within own team

• Keep others informed and up to date about the status / progress of projects and / or all relevant or useful information related to day-to-day activities

• Contribute to a fair, positive and equitable environment that supports a diverse workforce

• Act as a brand ambassador for change management function, GTS Culture activation, business and the bank, both internally and/or externally

What You Need to Succeed

Required Qualifications

• 7+ years of experience in Change Management or related field

• Proven ability to influence and advise senior leaders

• Strong communication skills, including executive-level messaging and storytelling

• Experience delivering change in complex, technology-driven environments

• Demonstrated ability to use data and analytics to inform decisions and measure adoption

Preferred Qualifications

• Experience supporting enterprise or multi-portfolio transformation initiatives

• Change Management certification (e.g., Prosci, CCMP)

Additional Role Context

This role is well suited for a Change Manager who can operate independently in complex, fast-paced environments; influence senior leaders and cross-functional partners; and use data, insights, and sound judgment to drive decision-making, adoption, and measurable outcomes.

The successful candidate will bring a balance of strategic advisory capability and hands-on execution, with demonstrated experience translating change impacts, risks, and adoption insights into practical recommendations for leaders and delivery teams.

We are looking for someone who is innovative, curious, accountable, and proactive; someone who takes initiative, builds strong partnerships, and brings a thoughtful, solution-oriented approach to enabling change.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet