ServiceNow Project Manager

We are seeking a highly collaborative and structured ServiceNow Project Manager for an enterprise-level contract opportunity based in Toronto. In this role, you will take on a pivotal leadership position within an enterprise-scale technology services program, taking complete ownership of planning, organizing, and controlling all project management administration aspects.

As the central point of project orchestration, you will bridge the gap between technical execution and business requirements. Operating under a hybrid delivery framework, you will oversee day-to-day work plans, monitor milestones, and coordinate cross-functional teams to ensure the seamless rollout of critical platform deliverables within the scheduled timelines.

Location: Toronto, ON (Hybrid - 3 days/week in-office)

Contract Duration: 6 months (with a 6-month optional extension)

Advantages
High-Profile Scale: Lead a highly visible, enterprise-wide IT transformation centered on a massive ServiceNow ecosystem.

Diverse Methodological Scope: Hone your skills across hybrid delivery models, blending formal corporate governance gates with fast-paced Agile Scrum.

Executive Visibility: Gain valuable experience presenting project milestones and data-driven outcomes directly to senior and executive leaders.

Predictable Project Pipeline: Secure a stable initial contract footprint backed by an immediate option for extension.

Responsibilities
Project Governance & Planning: Prepare clear project definitions and detailed scope documents under the guidance of program leadership.

Work Plan & Gate Management: Manage comprehensive project work plans, maintain integrated schedules, track critical dependencies, and prepare formal enterprise stage-gate documentation.

Stakeholder Collaboration: Partner closely with technical leads, business architects, and stakeholders to gather platform requirements, maintain delivery transparency, and ensure continuous alignment.

Sprint & Agile Governance: Facilitate velocity-driven sprint planning, maintain sprint schedules, host scrum ceremonies, manage backlogs, and proactively clear roadblocks for application development teams.

Financial & Procurement Tracking: Prepare project budget estimates, track ongoing expenses, and facilitate approvals in strict accordance with corporate procurement and financial policies.

Executive Communication: Draft clear project status reports, roadmaps, and presentations to convey progress, milestones, and risks to executive leadership and senior business partners.

Information Custodianship: Function as the secure focal point for all project information, ensuring confidential data access controls are strictly maintained.

Risk & Change Mitigation: Identify project bottlenecks, manage issue logs, and support organizational change management activities to minimize deployment risks.

Qualifications
Core Requirements
Professional Certification: A valid Project Management Professional (PMP) certification is mandatory.

ServiceNow Implementation Depth: Proven experience successfully managing large-scale, multi-divisional ServiceNow implementations using hybrid delivery approaches.

IT Transformation Experience: Extensive background managing enterprise-wide IT transformation projects in complex, multi-departmental environments, covering budget/timeline management, resource allocation, and risk management.

Agile Frameworks: Hands-on experience delivering projects using agile methodologies, including sprint scheduling, backlog refinement, scrum ceremonies, and roadblock removal.

Stakeholder & Vendor Management: Strong background working with procurement processes, contract documentation, and vendor tracking, alongside a proven history of collaborating effectively with technical and business leads.

Technical & Leadership Skills
Project Tooling: High proficiency with enterprise project management planning, tracking, and collaboration software packages.

People Leadership: Strong people management skills with a proven history of guiding technical project teams across application development and infrastructure solution delivery.

Education: Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.

Desirable Attributes
Agile & Platform Certifications: Holding a Certified Scrum Master (CSM) or specialized ServiceNow certification is considered a strong asset.

Summary
If you're interested in the ServiceNow Project Manager role based in Toronto, we encourage you to apply online at www.randstad.ca. Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.