Manager, Social Assistance

Hiring for Permanent Full-Time and Temporary Full-Time (duration up to 15 months) at the Richmond Hill location.

ABOUT US Almost million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2051. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.

WHAT WE OFFER

Recognized by Forbes as one of Canada’s Best Employers, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13+ Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.

• Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
• Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
• Benefits and Wellness - Employees and their loved ones have access to a comprehensive employer-paid benefits plan that includes extended health, dental and life insurance, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services.
• Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.

ABOUT THE ROLE
Reporting to the Director, Social Assistance, is responsible for planning for and directing a multi-functional office staff team in the implementation, delivery, evaluation and continuous improvement of both integrated financial and wraparound case management services under relevant Provincial legislation and for the management and delivery of social services in accordance with Regional policy, procedures and pertinent legislation to individuals and families in need, including leading and managing strategic development in process improvements, special projects to ensure responsive and effective service delivery, including evidence-based/Key Performance Indicator (KPI) measurements, identifying, developing and implementing initiatives to improve the OW Program, advancing approaches to service integration, strengthening transitional support services and aligning with Branch outcomes and service modernization.

WHAT YOU'LL BE DOING
• Develops, implements, plans for and directs programs, service delivery models and initiatives to meet both integrated financial and wraparound case management services program objectives and directions, in consultation with the Director.
• Monitors and evaluates program delivery to meet goals and objective of the Branch and the Department while ensuring that standards are met and are in compliance with governing legislation.
• Identifies and recommends opportunities for integrated services.
• Assists the Director in preparing, recommending, monitoring and controlling the Branch budget; prepares the business unit annual budget, special project budgets, and work plans.
• Continually monitors expenditures to ensure budget compliance and the effective and efficient use of resources.
• Participates in multi-year planning and formulation of strategic initiatives for service improvements and forecasted needs.
• Manages the implementation of process improvements and special projects.
• Utilizes evidence-based decision making, outcome focused program planning and other quality assurance activities to monitor program effectiveness and support a continuous improvement and client focused culture.
• Identifies and coordinates/implements services to meet the needs of clients.
• Coordinates and plans service linkages with applicable Federal and Provincial program and resources for social assistance clients.
• Manages staff, including recruitment, selection, hiring, scheduling, assigning work, determining training and development needs, coaching, and mentoring, conducting performance appraisals and determining/recommending disciplinary action up to and including dismissal in accordance with collective agreements, Regional policies and practices.
• Assumes the functions of the Director, Integrated Financial and Employment Services, in that person’s absence, as directed.
• Participates as a member/lead for a specific role in the Department’s disaster response plan.

WHAT WE'RE LOOKING FOR

• Successful completion of a University Degree in Social Work, Social Science, Public or Business Administration or related field or approved equivalent combination of education and experience.

• Valid Ontario Class “G” driver’s license and reliable vehicle for use on corporate business.
• Demonstrated knowledge of relevant Legislation, Standards, Acts and Regulations.
• Sound knowledge of the Department’s program delivery operations, programs and services, community resources and client social issues.
• Leadership competencies including operating strategically, leveraging diversity and differences, customer focused, ensuring accountability, managing complex problems, financial management, employing interactive and effective communication, fostering collaborative relationships, cultivating engagement to drive vision and purpose, managing and developing talent, establishing and maintaining trust, displaying self-awareness, and demonstrating resiliency.