Administration of contracting and licensing for all distribution channels, ensuring that all producer/advisor and up-line management are properly contracted, licensed and appointed, where applicable with state and/or provincial insurance departments
Provide customer service support through our dedicated phone queues. Phone queue coverage is required on a schedule and rotational basis
Responsible for processing of new producer/advisor and up-line management contracting packages
Review contracting package for completeness, following up on outstanding contractual requirements
Administer, review & adjudicate background checks within established approval guidelines, communicating with producer/advisor when necessary to obtain clarification regarding financial or criminal aspects on the background check report; make recommendation for exceptions or declines where appropriate
Process state appointments and provincial sponsorships for producer/advisor and up-line management which permits them to sell for Foresters
Add and maintain accurate producer/advisor and up-line personal, contracting & licensing information on all applicable systems
Initiate and process book of business transfers and/or agent of record changes, including completing book of business valuations, tracking and reconciliation
When advised, process producer/advisor and up-line terminations on the systems, ensuring that the appropriate state/province is properly notified
Respond to and ensure efficient & accurate resolution to daily telephone and email inquiries pertaining to contracting and licensing issues, meeting established service level standards
Track and notify the producer/advisor and up-line regarding expiring licenses and update appropriate systems as necessary with new information
Track and notify the producer/advisor and up-line regarding expiring errors and omissions coverage and Anti-Money Laundering Training and update system as necessary with new information
Additional duties as required to support any contracting and licensing related activities
Education (minimum required): Post secondary diploma in a related field or equivalent experience
Experience (minimum required): Knowledge of life insurance industry, producer/advisor and up-line contracting and licensing for both Canada and the US is an asset.
Knowledge of PMACS and PMACS web portal or other Contracting & Compensation Administration systems is an asset.
Experience with Microsoft CRM and Amazon Connect is an asset
Must have excellent written and verbal communication skills
Requires strong ability to multi-task under pressure and time constraints to meet various deadlines while maintaining keen attention to detail
Ability to perform a high volume of repetitive tasks with accuracy
Ability to respond to constantly changing needs/schedules and to prioritize workload in a fast-paced environment
Decisive with good judgment/decision-making skills to act effectively in resolving contracting & licensing issues
Requires well-developed problem solving, analytical, organizational and time management skills
Strong team building and good interpersonal skills
Accurate keyboarding skills with good working knowledge of Microsoft Office Suite
LOMA designation is an asset
Ability to work within the hours of Insurance Operations (8:00am – 8:00pm)
#LI-Hybrid
Salary Range:
$43,000 - $63,000
The actual base salary for this position will depend on several factors, including job-related skills, experience, and education. In addition to base pay, eligible employees may participate in a discretionary variable incentive plan, results are subject to both individual and company performance.
Please note that this posting is intended to fill an existing vacancy; however, there may be instances where more than one vacancy is available for the same role.
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