RQ09437 - Solutions Designer - CRM - Senior

RQ09437 - Solutions Designer - CRM - Senior

About the job RQ09437 - Solutions Designer - CRM - Senior

NOTE

Assignment Type: This position is currently listed as "Hybrid" and consultants will be required to work onsite at the work location 3 days a week and 2 days from home. The details of this arrangement will be confirmed with the Hiring Manager.

Extension/Amendment Attestation: The Statement of Work (SOW) shall expire on March 31, 2026. No extensions will be allowed.

Responsibilities

• Ensure Accessibility standards are met (AODA)
• Design of hosting technology solutions based on the clients service specifications, standards, policies, best practices
• Planning, implementing and supporting complex CRM systems
• Documenting processes and technical designs and updating build books
• Configurating and integrating Salesforce with other applications using web services or other mechanisms
• Ensure development of application solution is implemented and in accordance with the business requirements
• Conducting research and assessment of options for technical design issues
• Contributing to design/development project plans, including work breakdown and resources estimates
• Ensure unit testing meets expected functionality requirements
• Ensuring compliance with architecture framework and system standards, and Agile Development Methodology
• Leading-edge technologies, design criteria including usability, security, and privacy for web and mobile applications
• Knowledge transfer and documentation as prescribed by the Project Manager and Manager
• Developing and maintaining system design models, program codes, technical documentation, and specifications
• Ensure development of application solution is implemented and in accordance with the business requirements.

Salesforce Experience 30%

• 5+ years of experience (including recent experience) solutioning and hands‑on configuring in Salesforce
• Salesforce Certified Platform Developer I
• Salesforce Certified OmniStudio Developer
• Salesforce Certified Experience Cloud Consultant
• Salesforce Certified Administrator
• 3+ years experience with LWC
• Salesforce Dynamic Forms.

Design, Analysis, Development and Configuration 35%

• Demonstrated experience supporting, developing, maintaining, and configurating Salesforce solutions
• Hands‑on experience configurating and troubleshooting of issues in Salesforce implementation and its integration with subsidiary systems in Development and Production environments
• Demonstrated experience configurating and integrating Salesforce with other applications using web services or other mechanisms
• Demonstrated experience designing and supporting the development of prototypes and proof of concepts
• Demonstrated experience conducting root cause analysis to troubleshoot and resolve defects/incidents resolve issues
• Demonstrated experience documenting build books, working with staff on actual implementation document performance measures of the new environments
• Experience conducting fit/gap analysis between high‑level requirements and Salesforce Public Sector capabilities
• Experience conducting diagnostics and determining methods to help incident management
• Experience implementing AODA compliant solutions
• Experience with Vlocity platform capabilities, including FlexCards, DataRaptors, Integration Procedures, Calculation Matrices and Procedures, OmniScripts, Vlocity Data Model, and Salesforce.com Lightning Web Components (LWC)
• Experience on Integration: Salesforce with Internal Applications
• Should have clear understanding on Security settings, governor limits, platform limitations
• Good experience in implementing Continuous Integration/Continuous Delivery (CI/CD) preferably worked in Salesforce implementation project
• Should be comfortable working in Agile epics, user stories, features, story points, etc.
• Knowledge on MuleSoft is a plus.

Management and Communication Skills 15%

• Strong verbal and written communication skills
• Strong interpersonal and negotiation skills
• Strong consulting skills to engage with all stakeholders
• Demonstrated experience monitoring progress, resolving problems and reporting regularly to business and I&IT management decision‑makers
• Demonstrated experience developing and/or supporting the development of training and communication materials in support of large system implementations
• Demonstrated team player with a track record for meeting deadlines.

Analytical and Problem‑Solving Skills 15%

• Excellent analytical, problem‑solving, and decision‑making skills
• Proven and demonstrable troubleshooting and analytical experience
• Demonstrated experience in analyzing and resolving any problems, issues, or concerns with systems applications, hardware, software, or telecommunications
• Experience with providing application fixes to support the user acceptance testing and deployment activities
• A motivated, flexible, detail‑oriented, and creative team player with perseverance, excellent organization and multi‑tasking abilities, and a proven track record for meeting strict deadlines
• Testing and deployment activities.

Public Sector Experience 5%

• Previous experience working in Government or Public Sector organizations.

MUST HAVES

• Demonstrated Hands On - experience designing, supporting, developing, maintaining, and configurating Salesforce solutions
• Salesforce Certified Experience Cloud Consultant
• Experience with Vlocity platform capabilities, including FlexCards, DataRaptors, Integration Procedures, Calculation Matrices and Procedures, OmniScripts, Vlocity Data Model, and Salesforce.com Lightning Web Components (LWC)
• Salesforce Dynamic Forms.
• Experience implementing AODA compliant solutions

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