What you’ll do
Customer Service
Provides leadership to the team, consistently coaches, and follows up to ensure the delivery of the service model standards are provided to each customer.
Enforces delivery of our operating model customer service standards.
Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels.
Supports the organization in customer acquisition through the promotion of our customer loyalty and credit card programs.
Operations
Demonstrates and follows up on execution of Mark’s visual compliance standards, store maintenance and pricing standards.
Establishes plan and follows up on execution of weekly price changes, promotional set-ups, and department POP as per workbook resulting in 100% system pricing including weekly pricing sweeps.
Responsible to deliver annual corporate shrink targets through team education, enforcement of LP and audit standards and rigid inventory control.
Oversees preparation for annual inventories.
Follows and ensures compliance of all corporate LP, Cash and Audit, and OH&S policies and procedures.
Creates and / or monitors the creation of efficient store weekly scheduling for both sales and support functions.
Training
Provide continuous feedback and coaching to management and team members based on key metrics and observed behaviours through Shift Starters, one on one’s, and performance management coaching programs.
Create development plans and conducts annual appraisals for management team and direct reports; support and coach to improve any performance gaps and conducts ongoing coaching to improve team.
Ensure execution of the customer experience and provides resolution for all customer concerns.
Develops and leads recruiting and hiring strategy for store, maintains a complete team.
Create succession plans through continuous training and development.
Leadership
Acts as a brand ambassador by promoting brands and culture.
Continually motivates team and performance through recognition programs, store contests, customer compliments, etc.
Maintain Mark’s performance management expectations including progressive discipline where necessary.
Follows the disciplinary process consistently and impartially.
Promotes and maintains a positive and motivating work environment (safe, inclusive, and empowering).
What you bring
Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback, and ongoing support.
Proven ability to build and manage a daily, weekly plan for the department and store.
Exceptional communication skills and organizational skills
Superior training and mentoring skills
3-5 years retail experience required.
High energy, enthusiasm, and a drive to succeed.
Basic computer skills required.
We’re always looking for great talent! In addition to competitive pay, we offer:
Comprehensive benefits and retirement programs
Performance incentives
Other perks to support your well-being
Career growth opportunities and product discounts
Our typical hiring range is between $44,000 and $66,000. Salary decisions are also dependent on other factors such as your experience, job-related knowledge, skills and competencies, store size and market location, industry benchmarks, internal equity and other role-specific requirements.#LI-MM2
We may use artificial intelligence tools as part of our recruitment process to assist in the initial screening of resumes. All hiring decisions, including candidate evaluation, selection, and disposition, are made by human recruiters.
Store Manager • Levis, QC
A leading fashion retail brand in Quebec is seeking a dynamic Assistant Manager to enhance sales performance and manage a team.The ideal candidate will have strong leadership skills, a passion for ...Show more
Store Manager page is loaded## Store Managerlocations: Quebec City, QCtime type: Full timeposted on: Posted Yesterdayjob requisition id: JR160648**What you’ll do****Customer Service*** Provides lea...Show more
Transform your passion for retail into a fulfilling career as an Assistant Store Manager, where you'll prioritize customer experience and team success within a vibrant sports-fashion setting.Join a...Show more
A leading technology company is seeking a Manager for their retail store in Quebec to lead and develop a high-performing team.The role requires participation in customer interactions, driving perfo...Show more
A leading jewelry brand is seeking an Assistant Store Manager in Quebec.The successful candidate will support the Store Manager by engaging with customers, driving sales, and coaching team members....Show more
A leading global brand in fashion and lifestyle is seeking a committed Store Manager in Nova Scotia.You will inspire and lead a team, ensuring exceptional customer experiences while exceeding sales...Show more
A leading retail company is looking for a Retail Store Coordinator to inspire outstanding customer experiences and drive operational excellence.This role requires 1-2 years of retail experience, em...Show more
Premier Canadian destination for plus-size fashion.As champions of body acceptance and size inclusivity, we stand as dedicated partners and advocates for our customers.We empower women to be fearle...Show more
A leading Canadian retailer is seeking an Assistant Department Manager who will lead and mentor team members to enhance customer service and operational standards.The ideal candidate will have a pa...Show more
KittySpout is looking for an E-Commerce Operations Manager.This role reports directly to our Head of Ops, who built and runs the entire operational infrastructure behind a $22M+ DTC brand.We’re hir...Show more
Posted Friday, March 27, 2026 at 7:00 AM.JD Sports is a sports-fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the ...Show more
Select how often (in days) to receive an alert:.Store # - Mall Name: 7710 - Place Laurier.All qualified applicants will receive consideration for employment without regard to race, color, religion,...Show more
A leading Canadian fashion retailer in Lévis is seeking a Store Manager to inspire and lead their team.You will optimize store performance and enhance customer satisfaction while handling recruitme...Show more
Step into a Junior Assistant Manager role and inspire your retail team! Perfect for a motivated individual ready to take on challenges in an engaging retail environment.As a key member of the manag...Show more
A Canadian retail company is hiring a full-time Store Supervisor in Riviere-Rouge, Quebec.The ideal candidate will ensure high levels of customer service, oversee daily operations, and train depart...Show more
Le Groupe ALDO est une entreprise d’envergure internationale qui crée et commercialise des chaussures et accessoires mode depuis plus de 50 ans.Avec près de 1500 magasins dans plus de 100 pays, l’o...Show more
Select how often (in days) to receive an alert:.Store # - Mall Name: 7814 - Place Ste Foy.Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion‑oriente...Show more
JD Sports is a sports‑fashion retail company with the incentive to inspire the emerging generation of globally minded consumers through a connection to the universal culture of sport, music and fas...Show more
