Field Service Technician - Medical Robotics (FT2603)

Base Location: Toronto, ON

Type: Full-Time, On-Call; Frequent travel within Canada and USA

Start-date: Immediately

Vacancy: Existing

Experience: 4+ years of practical industry experience - robotics, assembly and manufacturing or medical devices

Education: Mechatronics, Electrical, Mechanical, Robotics, Software Engineering / Technical Specialization

Note - Applications will be reviewed on a rolling basis, you are encouraged to apply early.

About Able Innovations

Able Innovations Inc. is a Toronto-based, Canadian-owned company revolutionizing healthcare with intelligent robotics. Since 2018, we have been designing, manufacturing and delivering advanced robotic solutions to acute care hospitals across North America. Our flagship product, the ALTA Platform®, is a one-of-a-kind patient transfer solution that addresses critical challenges in hospital workflows, thereby minimizing staff injuries and enhancing patient dignity through safe and seamless automation.

About the position

As our Field Service Technician, you will be involved in installing, maintaining and servicing the ALTA Platform® in-field. You will provide technical guidance and handle complex troubleshooting tasks. You will be involved in development of service documentation and reporting processes.

This role is ideal for someone mid-career who thrives on structured problem-solving and hands-on testing, while also working on efficient ways to resolve complex technical issues. This role has the opportunity to grow into a leadership position as we expand our service teams.

This role is 100% in-office (when not traveling / on-field) and will require frequent travel within Canada and USA. The applicant must possess a valid G driving license and passport.

Priority will be given to applicants with a technical background in medical equipment and experience with on-call field support.

Responsibilities

• Travel to hospital and partner sites to perform advanced preventative and corrective maintenance on robotic systems.
• Assemble and iterate prototype units, providing feedback on design, function, and manufacturability.
• Operate robotic devices during clinical demos and trials, supporting customer training and evaluations.
• Troubleshoot and resolve complex mechanical, electrical, and software issues in the field.
• Determines parts, supplies or tools needed to complete service requests.
• Execute and track product validation plans, documenting field test results to support regulatory compliance.
• Submit detailed service reports and communicate field insights to engineering and product teams.
• Mentor junior technicians and contribute to service procedures, training materials, and process improvements.

Requirements:

• 4+ years of industry experience - robotics, mechatronic devices, medical devices, assembly and manufacturing.
• Self-motivated with a strong work ethic and ability to operate independently in the field.
• Valid G-class driver's license and passport, with the ability to travel freely between Canada and the U.S.
• Willing and able to travel frequently to clinical sites across North America, sometimes on short notice.
• Ability to read and interpret mechanical drawings, electrical schematics, or system wiring diagrams
• Solid understanding of workplace safety standards, particularly when working with powered equipment and medical devices.
• Hands-on experience with mechatronic systems, including software updates, firmware flashing, serial interfaces and basic command-line tools.
• Strong analytical and troubleshooting skills with a demonstrated ability to diagnose complex, system-level issues.
• Comfortable communicating with healthcare staff, engineers, and internal stakeholders in both technical and non-technical contexts.
• Proficient with documentation and reporting using Microsoft Office, Google Docs, and Google Sheets.

Bonus Skills:

• Familiarity with regulatory standards such as ISO 13485, IEC 60601 etc.
• Experience working in startup or fast-paced R&D environments with iterative product development cycles.
• Past experience interacting directly with healthcare professionals in a regulated environment.

Attributes of a successful candidate:

• Take ownership: Take responsibility and accountability for your tasks.
• Proactive: When a challenge or problem is identified, you actively seek ways to address or mitigate it.
• Resourceful: Find creative ways to solve problems and think out of the box.
• Adaptable: Able to respond to rapidly changing project requirements.

Application Requirements:

Please submit a tailored resume and cover letter as a single PDF document with the naming format "FT2603_Firstname_Lastname". Feel free to include any relevant projects/portfolio.

Equal-Opportunity Employer Statement:

Able Innovations is proud to be an equal-opportunity employer. We embrace diversity and are committed to creating an equitable and inclusive workplace. All aspects of employment are decided based on qualifications, merit, and business need. We do not discriminate on the basis of race, colour, religion, ethnic origin, marital status, age, place of origin, age, ancestry, physical or mental disability, creed, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, citizenship, record of offenses, veteran status or any other status protected under federal, provincial, or local law.

Hiring Transparency & AI Disclosure:

At Able Innovations, we prioritize a fair and transparent recruitment process. While we use application Q&A to verify basic qualifications, we do not use artificial intelligence (AI) to screen, assess, or select applicants; every application is personally reviewed by a member of our hiring team. During interviews, we may use an automated notetaker to ensure accuracy and we will always ask for your explicit consent before using this tool. Its use is strictly for documentation, not assessment. All final decisions regarding interviews and hiring are made by a human team member.