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Swoon
Senior Manager, IT SupportSwoon • Toronto, ON, CA
Senior Manager, IT Support

Senior Manager, IT Support

Swoon • Toronto, ON, CA
30+ days ago
Job type
  • Full-time
Job description

Overview


Hybrid (4 days/week in office)



What You’ll Do



  • Lead & Oversee Platform Operations – Ensure Oracle AML batches run smoothly, SLAs are met, and issues are quickly resolved.

  • Optimize & Automate – Drive automation of manual tasks, improve processes, and re-engineer Oracle batches in partnership with engineering teams.

  • Incident Management – Manage bridges during system incidents, coordinate responses, and ensure effective resolutions.

  • Documentation & Testing – Keep DR documentation current, plan and execute disaster recovery tests, and maintain runbooks.

  • Strategic Delivery – Plan and oversee infrastructure patches, environment changes, and production improvements.

  • Collaboration & Mentorship – Act as the EST point of contact for global vendor teams, mentor support staff, and promote best practices.

  • Performance Tracking – Report weekly KPIs, status updates, and manage backlogs for ongoing improvements.

  • Culture Building – Foster innovation, accountability, and process excellence across distributed teams.



What You Bring


We’re looking for a senior professional who thrives at the intersection of technology leadership and financial systems expertise. You’ll stand out if you bring:



  • A university degree in technology, engineering, or a related field.

  • 12+ years of enterprise-scale production support experience, ideally in financial services.

  • Deep knowledge of Oracle OFSAA, FCCM, Mantas, ODI, OAS, DIH and batch processing environments.

  • Strong experience with Oracle databases and troubleshooting complex batch processes.

  • A proven track record of leading global, distributed teams with excellent people management skills.

  • People management will be involved in this role

  • The ability to build strong partnerships across business and technology stakeholders.

  • Knowledge of financial markets and regulatory compliance, with the ability to apply analytics for business value.



Seniority level



  • Mid-Senior level



Employment type



  • Full-time



Job function



  • Information Technology



Industries



  • Staffing and Recruiting



Location: Toronto, Ontario, Canada


Salary: CA$110,000.00–CA$125,000.00

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Senior Manager, IT Support • Toronto, ON, CA

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