Appeal Case Management Officer - Bilingual (English/French)

About the job

The Court of Appeal for Ontario, the highest court in the province of Ontario, requires an organized, team-oriented individual with excellent communication and analytical skills to provide effective and efficient customer service to the public in the court's Intake Office.

Overview

You will:

• receive, review and process court documents checking accuracy, completeness and adherence to legal requirements
• provide administrative support in the processing and case management of all inmate appeals
• provide customer service at the public counter and respond to enquiries in person, by telephone and by email
• receive and process fees and issue invoices
• enter and retrieve data on computerized systems
• assist the court by being a back-up court registrar, when required

What you bring to the team

Mandatory:

• You must possess oral and written French language skills at the advanced level. Your proficiency level will be confirmed before hire

Analytical skills:

• the ability to ensure appropriate materials are filed, procedures followed, steps taken by counsel or self-represented litigants to ensure compliance with court rules and practice directions
• the ability to determine clients' needs and advise on missing requirements or proper completion and processing of legal documents
• the ability to use judgement when discussing and releasing highly sensitive and confidential material and information

Knowledge and experience:

• the ability to acquire and apply knowledge of relevant legislation, processes and procedures (e.g. Courts of Justice Act, Rules of Civil Procedure, Criminal Appeal Rules, Inmate Appeal processes and procedures)
• demonstrated experience in office practices and procedures to: manage electronic and paper filing of court documents, case manage inmate appeals and prepare correspondence
• knowledge of basic mathematical calculations to process payments and reconcile monies received
• the ability to acquire and apply knowledge of court proceedings to assist the court in the capacity of court registrar

You have:

• experience composing routine correspondence for management approval using a high degree of accuracy and attention to detail
• the ability to communicate effectively with a variety of individuals (e.g. the judiciary, managers, lawyers, clients and the public), some of which may be argumentative or distraught, using tact and discretion
• demonstrated customer service skills to provide service at the public counter, by telephone and email to obtain and provide information

Organizational skills:

• experience setting priorities, multi-tasking, meeting workload demands and completing work to strict deadlines
• experience managing calendars and schedules to monitor deadlines
• experience working in a high pressure environment, independently and on a team
• proficiency using computers and related word processing, spreadsheet, email and database software (e.g. Word, Excel, Outlook and Court Office System (COS)) to input, track and retrieve information

Important note:

• Don’t meet every qualification? If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!

How we support diversity, inclusion and accessibility

We are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.

Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.

Learn more about the work the OPS is doing to create an inclusive, anti-racist, accessible and diverse workplace:

• diversity, equity and inclusion initiatives
• accessibility
• Anti-Racism Policy

Additional information

Address:

• 2 Bilingual English/French Temporary, duration up to 12 months, 130 Queen St W, Toronto, Toronto Region, Criminal Record and Judicial Matters Check

Compensation

Notices and schedule vary; please refer to the posting for details.

Application and contact

How to apply: You must apply online by visiting www.ontario.ca/careers. You must enter the Job ID in the Job ID search field to locate the job ad. Your cover letter and resume should not exceed five pages. Customize your materials to the qualifications listed in the job ad. OPS employees are required to quote their WIN EMPLOYEE ID number when applying. If you require accommodation in the recruitment process, please contact the Recruitment Services team.

Note: The results of this competition may form an eligibility list for future vacancies represented by OPSEU. By applying, you consent to name sharing with OPSEU representatives as applicable under the Collective Agreement.

Deadline: The deadline to apply is Wednesday, September 3, 2025 11:59 pm EDT. Late applications will not be accepted. The Ontario Public Service is an inclusive employer and accommodation is available under the Ontario Human Rights Code.

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